Director, Product Management - Small & Medium Enterprises

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Product Management - Small & Medium Enterprises

Mastercard is a technology company in the global payments space. We connect consumers,, financial institutions, merchants, governments, and businesses worldwide, enabling them to use electronic forms of payment instead of cash and checks. We use technology and data-driven insights to make electronic payments more convenient, secure, and efficient for people everywhere.

Our business has a global reach—extending to more than 210 countries and territories—and continues to experience growth in a world where 85% of retail transactions are still made in cash and checks.

Micro, Small, and Medium Businesses (SMEs) are a critical driver of global economy growth and represent 75% of the global workforce and about 50% of the global GDP. Additionally, SMEs foster inclusion, as minorities own 45% of small businesses, and 1/3 of small businesses are women owned. As such, SMEs have become a top priority for many governments and enterprises.

Mastercard segment strategy is based on continuing to drive growth in core products aside to driving additional long terms growth by developing new innovative solutions and expanding product distribution.

The successful candidate will partner with the various Mastercard regional & global stakeholders, along with banks, acquirers, fintech & other SME service providers, to identify strategic growth opportunities, allowing us to serve all SMEs through multiple distribution channels.

Role:

o Distribution Enablement - Diversifying our Go-To-Market channels beyond the traditional (issuers & acquirers) by bringing SME knowledge, insights & expertise in supporting and building relationships with Global Trade & Logistic Partners and ISV's

o In partnership with the regional team, develop strategic business plans for SME Segment Solutions, including rigorous analysis of revenue opportunities & markets to drive growth and open new markets and payment flows.

o Analyze regional market trends, dynamics, and competition to inform product and go-to-market strategies.

o Enhance/ Develop regional SME Segment Narrative for Executive, account, sales, and product engagements internally and externally.

o Provide support to the sales teams in pre and after-sale partner meetings with a detailed understanding of product features to identify and implement solutions (in partnership with the Customer Solutions Center and the local product team.

o Represent the SME strategy and narrative on new distribution customer meetings

o Draft and keep current go-to-market materials such as bulletins, sales, and training materials to support new and enhanced products in SME Central Hub

o Assess relevant differentiated bundles for the SME segment supporting the digitization of distribution channels

o Own the creation of Sales training, collateral & Marketing initiatives to elevate SMEs CPG vertical

o Regional and Market Execution Support: for distribution partners’ discussions, RFPs, and external conferences

o Distribution and communication of all Thought Leadership/Best Practice Sharing

o New SME Segment Flows identification to drive increased revenue and help us win new deals

o GTM/Rollout support for all new solutions and initiatives.

o Customer Solution Centers – Ongoing engagement with local and regional Customer Solution Centers teams to ensure the SME strategy is implemented, needs are fulfilled, and bridge the knowledge gaps while ensuring SME KPIs are met.

o Product knowledge/training through certification, ensuring consistent SME narrative across teams: for SME Product & BD Teams –

o Drive consistent SME Strategic Narrative across larger teams through training, product certification, and opportunity identification.

All About You:

o Able to navigate conversations that are both technical and business oriented

o Excellent writing skills and experience creating training materials, product guides, etc.

o Able to work independently and with minimal guidance

o Self-motivated and thrives in a fast-paced environment; ready to take on stretch goals.

o Flexible and creative, able to not only adapt but also thrive in a constantly changing environment with the ability to multitask and adjust to evolving responsibilities.

o Ability to “storyboard” and develop visually compelling presentations with clear logic and structure.

o Ability to lead initiatives from start to finish, with excellent time management and organizational skills.

o Builds cross-functional organizational relationships and ensures establishing an internal network to execute against strategy successfully.

o Strong customer relationship-building and management skills that results in meeting and managing the demands of our internal and external customers.

o Experience in financial services and payments with an understanding of competitive offerings and industry trends; international market knowledge/experience; SME banking or SME payment experience a plus.

o Consulting background is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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