Technical Operations Engineer

The Technical Operations Engineer will…

Provide primary support and maintenance for the bulk content delivery platform for ACS Publications; provide software engineering solutions and enhancements as agreed to with the product owner

Learn the applications that support ACS Publications’ business, editorial, and content delivery operations, including customer relationship management, subscription fulfillment, and peer review applications and processes; provide application expertise when troubleshooting defects and understanding newly desired capabilities

Ensure the operational health of applications and services running in the production environment, responding to and/or resolving urgent defects affecting users

Participate as a part of an Agile team and the ceremonies typically conducted in an Agile program, such as backlog grooming, sprint planning, sprint reviews, demo, and retrospectives

Supervise the activity of other staff, contractors, and vendors who perform content operations activities, holding them accountable for service levels related to accuracy, timeliness, and operational efficiency.

Collaborate with technical architects and tech leads to ensure recommended technologies and approaches are employed

Provide accurate estimates for assigned work and follow best practices for software development and unit testing, ensuring high quality code deployments to production

Collaborate with technology staff/vendors around the globe, including with team members in India

Create/ensure appropriate documentation and knowledge capture for applications and technologies

Required communication, collaboration and organization skills

Excellent oral and written communication skills

Excellent collaboration skills with software engineers, internal clients, users, and overseas colleagues

Experience with desktop office and team productivity software is required (e.g., JIRA, Confluence, MS Project, Microsoft Word, Excel, Visio, PowerPoint)

Ability to complete multiple tasks within set deadlines

Excellent organizational, work management and analytical skills

Required professional experience:

Minimum 8 years’ experience in a software engineering related role, e.g., developer, architect, operations engineer, etc.

Bachelor’s degree in computer/information science or equivalent education

At least 1 year’s experience supervising the work of others.

Required technology experience

Experience with scripting languages, such as ksh, Perl, or Python; Windows and Linux environments; and XML markup technologies

Experience with content delivery/exchange technologies

Experience with Agile methodology, including sprints and Kanban

Preferred experience:

Development experience with Java and SQL

Experience with software testing and quality assurance practices

Experience with the software development lifecycle

Experience with software development testing, QA, and regression testing; writing test cases; creating and staging test content; carrying out tests

Technical certifications in AWS or equivalent.

Knowledge and experience of scholarly journal and book publishing, especially with knowledge and experience with content publishing, business/sales applications and technologies and peer review and editorial processes/technologies

Experience with Scaled Agile Framework (SAFe)

Experience working with offshore vendors

Location

The preferred location for this position is the Columbus, Ohio, office of the American Chemical Society. For a highly qualified candidate, the location may be the Washington, D.C., office of the American Chemical Society

The employee must be able to work a hybrid schedule, working a minimum of 2-3 days in the office

Typical work hours must be during normal business hours in the Eastern time zone, e.g., between 6am – 5pm

Relocation assistance may be available

OH or DC-based: This role can be based in in our Columbus, OH or Washington, D.C. office. A reasonable rate of compensation per year is listed for each location

OH: between $110,000 & $148,000

DC: between $122,000 & $165,000

ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location.

Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.

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