Senior Network Engineer

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

The Senior Network Engineer is responsible for designing, implementing, and managing complex network infrastructures to ensure reliable and secure connectivity across the organization. The Senior Network Engineer will lead and mentor a team of network engineers, oversee large-scale projects, and collaborate with cross-functional departments to align network strategies with business objectives. Additionally, The Senior Network Engineer will ensure network performance and security by monitoring systems, troubleshooting issues, and staying updated with emerging technologies. Their role also involves strategic planning, vendor management, and ensuring compliance with industry standards and regulations.

What you’ll do (Essential Responsibilities)

· Network Design and Architecture - Develop, review, and optimize network designs and architectures. Plan for network capacity, scalability, and performance enhancements. Define and document technical specifications, system configurations, and design diagrams

· Implementation and Deployment - Oversee the deployment and integration of new network solutions. Manage network configuration changes, software upgrades, and installations. Ensure that implementation plans minimize downtime and maximize system performance

· Network Maintenance and Monitoring - Monitor network performance to detect potential problems early. Use network management tools to track bandwidth utilization, latency, and packet loss. Respond to alerts, troubleshoot issues, and perform root cause analysis for any disruptions.

· Security and Compliance - Implement and enforce network security policies, including firewalls, VPNs, and encryption. Ensure compliance with industry standards and regulations (e.g., GDPR, HIPAA). Patch Management.

· Optimization and Troubleshooting - Identify areas of inefficiency and optimize network components (e.g., routers, switches). - Analyze network traffic patterns to troubleshoot and resolve bottlenecks.

· Project Coordination - Lead project teams in network-related initiatives (e.g., upgrades, migrations). Communicate project status, risks, and updates to stakeholders

· Mentoring and Training - Provide technical guidance and mentorship to junior network engineers. Organize and lead training sessions on network technologies and best practices.

· Network Documentation - Create and update comprehensive network diagrams, configurations, and standard operating procedures (SOPs).

· Participate in a 24x7 on-call support rotation for production issues.

· All other duties as assigned.

What you’ll bring (Qualifications)

· Bachelor’s Degree in Computer Science, Mathematics, or Information Systems preferred (or equivalent experience)

· 6+ years implementing and managing switching, routing, wireless and firewall devices in a multi-site environment

· 4+ years installing and maintaining shared storage networks (iSCSI)

· 6+ years managing network monitoring and alerting

· 6+ years WAN implementation, configuration and administration experience

· Ability to plan, design, implement and support computing and storage solutions

· Ability to follow a change management process

· Experience with troubleshoot difficult and complex network problems

· Excellent communication and documentation skills

· A thorough understanding of IP networking

· A thorough understanding of WiFi, LAN and WAN protocols

· A thorough understanding of networking protocols (BGP, OSPF, VXLAN.etc)

· Arista spine/leaf installation, configuration and administration experience preferred

· Thorough understanding of network cabling and connectors

· VMware experience preferred

· Ability to work effectively in a team environment while being self-motivated and independent

· Exhibit a positive attitude and the ability to be a technical mentor to others

· Experience working in an Agile environment preferred

· Thorough understanding of Cloud Networking principles namely AWS

· Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.

· A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.

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