Sr. Manager, Product Management - Card Loyalty Platform

Center 1 (19052), United States of America, McLean, Virginia

Sr. Manager, Product Management - Card Loyalty Platform

The Capital One Loyalty team is seeking a Product Manager to help improve the features, quality, and resiliency of Capital One’s loyalty platform with a keen eye toward product market fit and technical modernity.

The Loyalty platform is an api first, micro-services based platform run on AWS that allows consumers to earn and redeem loyalty benefits, including points. The Loyalty platform is at the heart of Capital One’s value prop and drives significant competitive advantage. You will be on the cutting edge of our serverless platform journey as we explore bold new technologies and innovative capabilities that optimize customer experience and sustainably deliver upon our industry’s stringent performance requirements. From deeply understanding the Loyalty ecosystem to building and operating massive scale platforms that are highly resilient and performant, you will drive the organization towards a bright future.

Responsibilities include:

Lead a team of Product Managers across the product development lifecycle

Manage long term (12-18 month) roadmap and priorities across your team; develop innovative ideas and build actionable plans across Capital One’s technology ecosystem to achieve those ideas

Work across Technology/Engineer teams, Business segments, and operational teams to deliver on a bold and cohesive strategy for both our consumers and our internal stakeholders

Help drive a strong culture within the Loyalty team by contributing to team building, learning & development, and team engagement

Continuously improve internal processes across ideation, backlog creation, execution, and delivery

We want you if you are:

Intellectually Curious. You’re comfortable navigating between the big ideas and executional realities to create an achievable strategic Product Vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

Communicator & Influencer. You’re comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.

Do-er. You’re biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering valuable in an iterative way focusing in minimum viable product

Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.

Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new

Team Player. You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor in product development.

Basic Qualifications:

Bachelor’s Degree or military experience

At least 5 years of experience in digital product management

Preferred Qualifications:

Bachelor’s Degree in Computer Science or Engineering

MBA or Master’s degree

3+ years of experience in Agile product management

Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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