Vendor Helpdesk Supervisor

At Ecolab, you can help take on some of the world’s most meaningful challenges, delivering critical insights and innovative solutions to help our customers achieve clean water, safe food, abundant energy and healthy environments. With our worldwide reach and ambitious growth plans, you will have the opportunity to own your future and impact what matters. Are you ready to make an impact?

Ecolab is searching for a driven Vendor Help Desk Supervisor for future opportunities within our Finance division in Pune, India.

The Vendor Helpdesk supervisor is responsible for the supervision, accuracy, and compliance of their direct reports' handling of incoming supplier and employee inquiries into the AP processing/helpdesk email box.

This involves responsibility for the performance, productivity, and prioritization of the analysts involved with helpdesk inquires of vendor/supplier for a specific region (E.g. Americas, EMEA or APAC). This role reports to the Accounts Payable Vendor Helpdesk Manager and provides first line support to its analysts as an experienced individual.

What You Will Do:

Comply with the company's Policies and Values.

Contribute to achieving response teams within existing SLA metrics.

Monitor and execute Helpdesk responses for their direct reports for a specific region.

Respond to external vendor and internal company employee questions.

Works on daily prioritization of inbound workload of inquiries and disputes for the region email box.

First and main reference for the team's analysts.

Coordinate operational activities, being the main contact and in charge of training, working closely with Helpdesk manager.

Actively participate in the recruitment process of new employees, setting objectives and measuring performance.

Detect, analyze and escalate the processes and tasks of the area that are inadequately functioning or need to be improved and possibly launch a new project.

Responsible for monitoring the effectiveness of controls included in the team's processes.

Responsible for preparing KPI metrics (Key Performance Indicators) for the Helpdesk manager.

Actively participate in projects and transitions.

Champion knowledge management efforts within the team by overseeing the identification and updating of knowledge, ensuring quality and relevance

Facilitate continuous improvement by fostering a culture of innovation and supporting team members in implementing improvement idea

Minimum Qualifications:

Degree in Business and four to six years professional experience.

English Fluency (other languages a plus) with local language ability.

Minimum of associate’s degree in finance, Accounting, or related field (preferred).

Service now tool & SAP experience mandatory.

Relevant functional experience in negotiation and dispute / resolution management.

Team management and people development skills.

Familiarity with fundamental business principles, processes, and terminology.

Ability to work with customers, business Partners and data accurately, with attention to details.

Good verbal and written communication abilities with internal and external parties.

Familiarity with relevant laws, regulations, and industry standards related to global dispute resolution.

Preferred Qualifications:

Effective oral and written communication skills.

Excellent time management skills with ability to manage multiple priorities and meet deadlines.

Superior organizational skills and strong attention to detail.

Ability to handle sensitive situations and maintain customer loyalty while working through the resolution process.

Flexibility to adapt to a dynamic business environment.

Proven analytical, problem solving, and decision-making skills.

Needs to be self-motivated, with the ability to work both independently and in a team environment.

Proficient in Microsoft Office applications Excel and Access.

Proficiency in ERP Systems- SAP, AS400.

Knowledge of Concur or other Travel expense management programs.

Skills:

Conflict Resolution .

Dispute Negotiation / Mediation / Resolution .

Data Management / Analytics.

Time Management .

Project Management .

Detailed Orientated .

Empathy / Inspirational Leadership .

Automation/ ERP / Enabling Enterprise Technologies .

Leadership.

Talent Management .

End to End Process Expertise .

Change Management .

Communication .

Continuous Improvement .

Collaboration and Negotiation.

Relationship Management .

Technology Awareness .

A trusted partner for millions of customers, Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, Ecolab has annual sales of $14billion, employs more than 47,000 associates and operates in more than 170 countries around the world. The company delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use. Ecolab’s innovative solutions improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets.

Follow us on LinkedIn@Ecolab, Twitter@Ecolab, Instagram@Ecolab_Inc and Facebook @Ecolab.

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