Field Service Engineer IVD

At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte – whether it be in one of our labs, corporate offices, the field – enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a results-driven environment that values innovation, collaboration, and compassion.

The Position:

The Field Service Engineer is responsible to provide nCounter In-Vitro Diagnostic (IVD) instrument installations, trouble shooting and repairs with a high degree of engineering excellence and customer service. This position is ideally located in Germany or Norway.

Service IVD nCounter platforms and instruments across all regions

Plan preventative maintenance, repairs and installations of laboratory equipment

Coordinate support with Veracyte colleagues and outside technical services where applicable

Provide excellent customer service and quality of results

Provide in-person and remote instrument training.

Document and track instrument services

Coordinate with IVD Sales team to ensure that customers are aware of the lapse of a service contract prior to its expiration.

Who Your Are:

5+ years of bioscience laboratory experience

Commercial diagnostics experience is strongly preferred

A bachelor’s degree in IT, engineering or bioscience area or technical certifications and related work experience

Ability to travel up to 80% including regular travel across the EMEA region and from time-to-time travel to countries outside the EMEA region

Excellent customer service skills

Excellent organizational skills and detailed record keeping

Great communication and follow-up skills with both internal and external contacts

Rapid response and coordination for urgent customer issues

Flexibility and cultural sensitivity to work in a rapidly growing yet still small company

Able to operate autonomously yet within a structured corporate environment

Previous experience of working with international headquarters is a plus

Hands-on style, willing to ‘pitch in’ to get things done

Driven, self-motivated, independent, dependable and passionate individual with excellent project and time management skills

Strong comprehension of English language for conducting business such as reading, writing, speaking with business customers and internal stakeholders

#LI-Remote

The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Pay to be determined by local market and candidate experience

€1—€2 EUR

What We Can Offer You

Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are proud to have been named a “Bay Area Top Workplace” for 11 years in a row by the Bay Area News Group and “Best Places to Work in San Diego” in 2023 by the San Diego Business Journal.

About Veracyte

Veracyte (Nasdaq: VCYT) is a global genomic diagnostics company that improves patient care by providing answers to clinical questions, informing diagnosis and treatment decisions throughout the patient journey in cancer and other diseases. The company’s growing menu of genomic tests leverage advances in genomic science and technology, enabling patients to avoid risky, costly diagnostic procedures and quicken time to appropriate treatment. The company’s tests in lung cancer, prostate cancer, breast cancer, thyroid cancer, bladder cancer and idiopathic pulmonary fibrosis are available to patients and its lymphoma subtyping and renal cancer tests are in development. With Veracyte’s exclusive global license to a best-in-class diagnostics instrument platform, the company is positioned to deliver its tests to patients worldwide. Veracyte is based in South San Francisco, California. For more information, please visit and follow the company on X (Formerly Twitter).

Veracyte, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. Veracyte participates in E-Verify in the United States. View our CCPA Disclosure Notice.

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