Bilingual Customer Support Specialist (FR/ENG)

Bilingual Traveller Support Specialist (Customer Service)

EF Educational Tours

Entry Level, Full-Time

Fully fluent in French and English

Starting Date: July/August 2024

Location: Toronto, ON - Hybrid (Opportunity to work in-office 3 days a week and from home 2 days a week. This is not a remote role.)

EF Educational Tours helps teachers change their students’ lives through educational travel. And frankly, EF does student travel better than anyone else. EF itineraries are more than just places to go and things to see. Experiential learning has been at the heart of our programs since the company started, which allows us to spark connections and inspire curiosity, confidence, and self-awareness in teachers and students from across Canada. Our mission is to open the world through education – by helping people see new places, experience new cultures, and learn new things about the world and about themselves.

When you work in traveller (customer) support at EF, you play a vital role in fulfilling our company mission: Opening the World Through Education. You change lives and help make the world a better place, every day. We give every traveller support specialist here a magic combination of guidance and autonomy to help them thrive and grow our business.

Whether this is your first step in your career, or you are making a career shift, the Traveller Support Specialist position is a fantastic opportunity to start/continue your customer support career and can lead to a long-lasting career path at EF. We’ve seen people grow their career into management and learning and development positions, as well as use their skills and passions to transition into sales, marketing, operations, finance, technology and other departments within EF!

What You’ll Do:

Provide high quality customer support via all communication channels (email, phone and live chat), in a timely and professional manner

Collaborate with our sales and operations teams to anticipate and resolve problems on behalf of customers, as well as perform day-to-day account maintenance to ensure a beautiful customer experience

Work with a solutions-oriented approach, troubleshooting & problem solving for customer complaints and inquiries efficiently and successfully

Escalate queries and issues in a timely manner when needed by liaising with key stakeholders and collaborating with other departments

Manage and complete multiple high-priority responsibilities on a daily basis - multitasking masters, we’re looking for you!

Be willing to enthusiastically take on new projects at any time, providing support and assistance as needed to ensure the team is able to operate seamlessly

Who You Are:

People from all different backgrounds have thrived in this role. What they have in common is that they are:

Fully fluent in both French and English

Always going above and beyond – you know it’s the only way to do things!

Are an exceptionally good communicator: clear, persuasive, motivating, and trustworthy

Are motivated and excited by a fast-paced and busy environment involving high phone call and email volume (you won’t be bored for a second in this role!)

Have fantastic time management, attention to detail, and multi-tasking skills - while still providing excellent accuracy and quality

Are solutions-oriented, entering each customer interaction with an intent to solve problems and the ability to find creative solutions if necessary

Have a positive attitude and are a team player

Don’t subscribe to the phrase, “That’s not my job.”

Are a lifelong learner who believes in the power of experiential education and are passionate about travel

Are currently authorized to work in Canada

Are fluent in English (Bilingual French is always an asset, but not necessary for this role!)

Why You’ll Love Working Here:

Work in our light-filled, conveniently located downtown office where you’ll be part of a fun, fast-paced and collaborative team, working together to make an impact. Did we mention we were voted one of Greater Toronto’s Top Places to Work in 2023? Plus, enjoy free coffee, beer, and snacks! You can also expect:

The opportunity to travel with our customers for FREE at least once a year! Experience the product first-hand by embarking on one of our unique travel itineraries alongside one of our student tour groups

Take advantage of our professional growth and learning opportunities, including monthly trainings, workshops, and inspiring talks with global leaders and experts

Participate in social networking opportunities by joining one of our many employee-run social groups, like book club or movie club, or any of our “EFinity” groups, like Black@EF, LGBTQ+@EF, Indigenous@EF, API@EF, and Parents@EF

Enjoy four weeks paid vacation, to rest, relax or adventure - plus 11 paid holidays

Grow your savings with a 20% company match on your RRSP contributions (25% after 5-years!)

Excellent health, dental, and vision coverage, along with life and disability insurance

Wellness benefits, including an annual $500 healthy lifestyle reimbursement

EF program discounts including travel, language schools, childcare, and more

Discounts at local venues and businesses

Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days of remote work per week.

About EF Education First & Educational Tours

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs turn dreams into international opportunities.

EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more about EF at Or read more about our Educational Tours product at