SENIOR SPECIALIST

Requisition Number

1461363BR

Job

Administrator

Experience

2.5-5 Years

Job Description (Posting).

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

DWP-USS-Remote Desktop Support

Employee Group

Business Line Hourly

Entity

INFRA

Expected Date of Closure

30-Oct-2024