Game Facilitator (Store Associate)

Activate is a technology company building interactive gaming facilities across Canada and the US. It takes entertainment into the future by fusing technology and physical activity to create live-action gaming experiences.

We are amidst a substantial expansion spanning across Canada, the US, and beyond into the global market. To fortify this growth, we are in search of a proficient Game Facilitator. The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. This is a part-time position at our store in Roseville on 1955 County Road B2 W. Join us in this dynamic journey as we traverse borders and elevate our operational excellence to new heights.

Enter the game!

The Duties and Responsibilities:

Game Facilitation

Be professional in thought, language, and action

Exemplify excellence in facilitation, giving customers a great experience

Brief new groups thoroughly but concisely prior to the start of their experience

Observe customers in the gaming area and provide an explanation, if necessary

Participating with customers in games if needed to ensure customers have an excellent experience

Monitor and be attentive to game play, giving timely aid as necessary

Handling any malfunctions with support of the Team Leads

Maintain a clean and comfortable work environment

Check-In Facilitation

Warmly greet customers when entering or leaving establishment

Verify appointment times and explain the check-in process

Handle cash, debit, credit, or gift card transactions with customers

Issue receipts, and wristbands

Answer customer inquiries and involve a Team Lead if the answer is not sufficient

Maintenance and Inventory

Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.

Painting around the main facility, as needed

Aiding Team Lead in checking inventory of merchandise

Resetting and disinfecting wristbands

Cleaning and disinfecting available lockers and lounge

Notifying Team Leads immediately of game failures or malfunctions

Touching up equipment; gluing props, and other unskilled tasks

The Qualifications:

1 year of customer service experience is considered an asset

Must be flexible and available to work evenings, weekends, and holidays

Strong communication skills, multi-tasking, and time management skills

Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people

Must be willing to work various shifts starting as early as 9 am and ending as late as 1 am (leaders will work within given availability)

Working Environment

Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store task

Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store

While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time

Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours

The Perks:

️Competitive hourly wage

️Casual wear

️On-site parking

️Opportunities for career growth with a fun and dynamic company

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal-opportunity employer. All qualified applicants will be considered for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact, which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.