Regional Clinical Manager GSA (m/w/d)

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Responsibilities:

The Regional Clinical Manager will lead the delivery and embedding of Clinical Training and Education in Region in order to develop the skills and competencies of the Clinical Team, comprised of Clinical Service Managers and Clinical Product Educators, as well as advancing our in-country Clinical Capabilities as a strategic resource in the Customer Pathway, with the aim of increasing product adoption, usage and customer success with Omnipod therapy.

Key Decisions:

• Works with our customers and internal teams (sales, marketing, market access, med affairs and sales excellence) to continuously develop our strategic Pathway programmes and within this specifically how our Clinical Team is best positioned to deliver the most customer value and service to advance technology adoption

• Works with the Sales Team in Region to build knowledge, drive clinical excellence and help to achieve increased uptake of Omnipod and achieve sales goals

• Lead strategic execution and direction of Education and Training within the regional team

• Directs and delivers New Product launch training to Internal Teams in conjunction with other commercial functions

• Development and Delivery of education programmes for internal clinical and sales teams, to drive expertise and achieve a best in class service to our customers

• Creation of Educational Material and use of the Veeva Medical Review (MLR) framework for approval of content. Training to be provided.

• Assists with sales events such as pump clinics, pump support groups, info sessions, in-the-office educational events, patient info nights, JDRF walks, vendor days, etc.

• Promotes the benefits of insulin pump therapy and sells Omnipod Insulin Management System to providers, Key Opinion Leaders and product users

• Evaluates and supports Certified Pod Training and CSMs in skills needed to be effective and excellent in helping patients moving to Omnipod therapy.

• Works collaboratively with Sales Excellence, Clinical Teams, Marketing, Medical Affairs, Market Access and all functions across Insulet Europe to enhance patient training based on business needs of territory (considering overall costs of training and timeliness of training).

• Coaches the Clinical Service Managers and Hybrids in Field in partnership with the Regional Sales Managers.

• Ability to understand the importance of engagement and will work in conjunction with HCPs for superior patient training outcomes.

• Leads product training & clinical topics development and delivery for Sales and Clinical onboarding in Region.

• Ability to perform administrative duties and complete/ turn in on a timely basis.

• Provide field feedback to Sales Management & Sales Excellence based on training of internal hires, HCPs, and patients.

Required Skills and Competencies:

• Diabetes Technology experience is strongly preferred

• Prior industry/commercial experience strongly preferred.

• Clinical coaching experience essential

• Professional and polished presentation skills.

• Strong interpersonal communications, both oral and written.

• Self-started who needs minimal direction; extremely flexible, with good business acumen.

• Strong contributing member of the commercial team.

• Credibility and contacts within the diabetes community.

• Proficiency with computers, especially MSExcel, MSPowerpoint, Veeva.

Education and Experience Minimum Requirements:

• Bachelor’s degree

• 5 – 8 years’ experience of delivering and embedding clinical training to Field Teams and HCPs

• Professional up to date credentials and/or certifications are preferred: i.e. Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN)

Additional information:

Valid driver’s license required. Must reside within the EU.

• This position requires regular business travel within region, at times extensive travel to conduct training events and ‘field visits’

• Overnight travel and amount of air travel varies by monthly need.

• The work environment will be, home office and car, as well as the Regional Office for our international markets (Paris, Munich, London). There will be requirement to visit HCPs offices, clinics

Notice to Employment / Recruitment Agents

• Insulet is not accepting Employment / Recruitment Agents solicitation. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed Talent Acquisition Authorisation or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration. Hiring Managers and/or other Insulet employees are not authorized to directly engage the services of agencies and any resumes sent directly to hiring managers and/or employees of Insulet (without a current executed Insulet Talent Acquisition Authorisation on file) will be considered complimentary referrals and no fee will be due to the agency by Insulet if these individuals are hired.

• NOTE: This position requires field-based working arrangements (travel within assigned territory required). #LI-Remote

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REQ-2024-6748