Management and Program Analyst (National Quality Assurance Processing)

Summary

This position is in the Department of Veterans Affairs, Veterans Benefits Administration (VBA) Education Service (EDU). The incumbent serves as a Program Analyst for the Operations Team on the Compliance Office Staff, and reports to the Chief, Compliance, Education Service.

This job is open to

Clarification from the agency

This vacancy is open to current permanent facility employees of Education Service, current permanent VBA employees, and current/former VBA employees who are CTAP eligible.

Duties

Specific duties include:

Conducting quality reviews to certify timely and uniform dissemination of information regarding education benefit programs administered by VA is occurring, and to take corrective actions if needed.

Review of Education Service claims processing, including but not limited to Chapters 30, 33, 35 and 1606, which includes both consistent monthly reviews, special-focused reviews, and ad-hoc reviews as necessary.

Assists with conducting reviews of either call center reviews or claims processing reviews and is provided guidance by his/her supervisor as to how to conduct the reviews.

Drafting narrative descriptions for reviews, documents errors found and providing the appropriate statutory, regulatory, policy, procedural, or other references and guides supporting the error.

Preparing and giving presentations to various audiences within Education Service to include VBA senior management, department level executives, employees, and outside agencies.

Prepares clear and concise written documents including drafts of quality reports to VBA stakeholders, white papers and memorandum, and answers to Congressional and external stakeholder inquiries regarding the Education Call Center or claims processing quality reviews.

Drafting claims for equitable relief and congressional inquiries when as related to claims for equitable relief.

Research Veterans inquiries regarding the Education Call Center or issues related to claims processing when in conjunction with a quality review.

Research specific issues and prepares all necessary administrative materials, correspondence, and justification detailing reasons for decisions.

Incumbent performs preliminary analysis and evaluations, on a quantitative and/or qualitative basis, and seeks to determine the effectiveness of programs. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-11, GS-12, GS-13.

Work Schedule: Full time, To be determined (TBD)

Compressed/Flexible: Available

Telework: Available

Virtual: This is a virtual position.

Position Description/PD#: Management and Program Analyst (National Quality Assurance Processing); 38999A (GS-13), 39000A (GS-12), 39001A (GS-11).

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required

Requirements

Conditions of Employment

You must be a U.S. Citizen to apply for this job

Selective Service Registration is required for males born after 12/31/1959

You may be required to serve a probationary period

Subject to background/security investigation

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:07/01/2024.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees, former Federal employees applying for reinstatement, or a current federal employee applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment must meet time in grade requirements. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade.

For a GS-11 position you must have served 52 weeks at the GS-09 level.

For a GS-12 position you must have served 52 weeks at the GS-11 level.

For a GS-13 position you must have served 52 weeks at the GS-12 level. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education s described below:

GS-11 Grade Level:

Specialized Experience: Experience assisting with processing claims within Education Service or conducting quality reviews within Education Service. Applicants should also possess evaluation and research skills when making decisions on claims-based benefits. Experience communicating through statutory language, explaining benefits in correspondence, and reports, preparing presentations of data, and presenting briefings to communicate findings and recommendations; project management; and explaining results of quality reviews.

Education Substitution: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Transcripts (official or unofficial) must be submitted when using any part of education to qualify. GS-12 Grade Level:

Specialized Experience: Proficient level of knowledge and experience with processing claims within Education Service or conducting quality reviews within Education Service. Applicants should also possess evaluation and research skills when making decisions on claims-based benefits. Experience communicating through statutory language, explaining benefits in correspondence, and reports, preparing presentations of data, and presenting briefings to communicate findings and recommendations; project management; and explaining and defending results of quality reviews.

Education Substitution: No educational substitute at the GS-12 grade level. GS-13 Grade Level:

Specialized Experience: Comprehensive and considerable level of experience with processing claims within Education Service or conducting quality reviews within Education Service. Applicants should also possess evaluation and research skills when making decisions on claims-based benefits. This includes from multiple sources or references, such as the M22-4, M22-3, Code of Federal Regulations, and benefit delivery systems. Experience communicating through statutory language, explaining benefits independently in correspondence, and reports, preparing presentations of data, and presenting briefings to communicate findings and recommendations; project management; and explaining and defending results of quality reviews.

Education Substitution: No educational substitute at the GS-13 grade level.

Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. .

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work is sedentary, although some slight physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Education must be accredited by an to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a with your transcript to receive credit.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. about CTAP eligibility.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

For more information on the "Who may apply" eligibility requirements, please refer to the document.

If you are unable to apply online view the following link for information regarding an .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume will not be referred for consideration.

After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:

Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and

Written Communication: Expresses facts and ideas in writing in a succinct and organized manner.

Quality Assurance: Knowledge of the principles, methods, and tools of quality assurance, quality control, and reliability used to ensure that a project, system, or product fulfills requirements and standards. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.

Required Documents

To apply for this position, you must provide a complete application package to include the documents detailed below. Your resume and supporting documentation will be verified; errors, omissions, or failure to submit the documents as specified will affect your rating or result in loss of consideration for employment.

Resume detailing specialized experience and competencies as they relate to this position.

For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.

Current Federal Employees: Your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status (for example, you are a career or career-conditional employee) and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).

Your SF-50 reflecting when you entered your highest grade (e.g. Promotion, Appointment, etc.) in order to verify time-in-grade requirements.

Transcript if you are using education to qualify. Please use this to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of