Field Application Spec II

The Field Application Specialist position will be responsible for:

Provide pre and post sales technical application support to customers to achieve customer satisfaction and business objectives

Conduct product application trainings to customers and to internal team members

How You’ll Make an Impact:

Provide pre- and post-sales technical application support

Provide post-sales technical application support mainly for trouble shooting purpose to achieve customer satisfaction and meet business objectives

Develop a systematic troubleshooting approach to diagnose common application problems to be shared among team members

Manage product evaluation and provide feedback on further evaluation needs at customer site as part of sales process and ensure it meets business objectives

Conduct pre-sales product demonstrations and presentations

Conduct product application training, including preparing materials required, to customers and to internal staffs

Create training / Demo module (training notes, equipment, consumables & checklist) to be used as reference for other FAS

Work with manager to devise the yearly application training plan

Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved

Log in all field visits in SFDC

Managing ICCR submissions and monitoring its trends

Submit ICCR to Division Technical Support Team timely fashion

Ensure that all relevant documentation are in order and traceable

Conduct necessary follow up action related to ICCR submission and provide timely communication to the Division

Perform organized filing for all ICCR submissions

Report ICCR trends on monthly basis

Support workshops/ Exhibitions & Seminars

Presentation on specific product applications

Prepare materials required for workshop/exhibitions & seminars

Manage relationships with key customers

Administration

Maintain technical application training files

Ensure all instruments used for evaluation are properly accounted for

Maintain ICCR files and ensure it is well organized with all relevant documentation are in order and traceable

What You Bring:

Professional experience working in clinical laboratory for at least 3 years

Excellent written, oral communication and interpersonal skills

Superior presentation and training skills

Qualification Degree in Medical Technology or Sciences associated discipline

Able to work independently and pro-actively provide feedback

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including competitive insurance plans for you and your immediate family, Annual Health checkup, Marriage Leave, Paternity Leave,Employee Assistance Programme, extensive learning and development opportunities, and more

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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Regular Full-Time