Client Reporting Specialist

About Madison Logic: Our team is reshaping B2B marketing and having fun in the process!

As a truly global company, we take pride in the diverse backgrounds of our team.

When joining Madison Logic, you are committing to giving 100% and always striving for more.

Work with & learn from an incredible group of people who care about your success as much as they care about their own.

Our team is at the heart of what we do and our success starts with you!

Remote work note: Please refer to the job posting detail to determine what (if any) remote work options apply to the specific job advertised.

Not all positions are available for remote work or in all regions/countries.

Where applicable, remote work must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate.

It requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet.

Please inquire for more details.

About the Role: As a member of our Delivery Operations Team, the Client Reporting Specialist plays a critical role in the success of our clients’ account-based marketing campaigns by providing customized reports, supporting data analytics, and conducting quality assurance reviews.

You will collaborate proactively across sales and delivery teams to ensure high-quality, flawless reporting metrics on omnichannel campaigns to provide actionable metrics.

You will also be responsible for data and presentation creative development to stay ahead of market changes.

Responsibilities:

Compile bespoke customized reporting for Madison Logic’s clients in partnership with client success and sales

Clearly and concisely communicate campaign performance, insights, and optimizations through client-facing documentation and reporting

Build relationships with delivery and sales teams to create a constant flow of communication and support for top-tiered clients

Interact with clients to collect customer assets required to launch campaigns

Act as an internal consultant focused on increasing product adoption while improving customer retention and satisfaction

Own the creation of data reporting for display advertising and lead generation campaigns throughout the campaign life cycle

Perform quality assurance checks on all campaigns to ensure proper data entry.

Support a dedicated Enterprise Customer Success team to anticipate client needs, proactively offer recommendations, and offer the elevated level of responsiveness expected of superior client support.

Shadow Enterprise Customer Success Manager’s onboarding and post-launch calls to gather first-person details and continue developing soft skill sets, including call wrap reports/emails.

Provided reporting support for sales-managed accounts and reporting backlog requests.

Basic Qualifications:

US Shift Timing (6:30pm – 2:30am) or UK Shift Timing (2:30pm – 10:30pm) Required

University Degree

Fluent in English

Clear and concise communication style

1+ year of experience in data analytics, campaign operations, or client services OR data/analytical related postgraduate studies required

Advanced knowledge of Excel and PowerPoint

1+years’ experience with Salesforce

1+years’ experience with 2 or more of the following preferred: Google Analytics, Integrate, Marketo, Covertr, Eloqua, DSPs, SSPs

Other Characteristics:

Strong sense of urgency & proactive nature required

Digital advertising and/or marketing technology knowledge a plus

Team focused and motivated to help

Ability to work towards goals on an individual and team level

Comfortable with change

Naturally comfortable and effective communicating with diverse people and individuals at various levels within the organization one on one or through group presentations

Must thrive at multi-tasking, naturally comfortable at managing multiple, competing priorities

Self-starter and passionate about analytical details

Comfortable learning modern technology/systems quickly and efficiently

Have a natural curiosity to understand how to develop and increase data delivery to top tier accounts

Prominent level of enthusiasm, energy, sense of humor as well as a sense of urgency to address client issues

Full-TIme

Pay Transparency/Equity: We are committed to paying our team equitably for their work, commensurate with their individual skills and experience. Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner. We will provide more information about our perks & benefits upon request. Who We Are: Our Vision: We empower B2B organizations globally to convert their best accounts faster Our Values: #TEAM #OWNIT #RESPECT #EXCEL #EMPOWER Our Commitment to Diversity & Inclusion: Madison Logic is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. Privacy Disclosure: All of the information collected in this form and/or by your application by submission of your online profile is necessary and relevant to the performance of the job applied for. We will process the information provided by you in this form, your CV (including physical and online resume profiles), by the referees you have noted, and by the educational institutions with whom we may undertake to verify your qualifications with, in accordance with our privacy policy and for recruitment purposes only. For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website (