Personal Injury Investigator / Adjuster

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Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Personal Injury Investigator / Adjuster

Sedgwick is seeking an enthusiastic and self-motivated individual to join our team in the role of Personal Injury Investigator / Adjuster. You will be responsible for undertaking high quality complex investigations into liability claims, which at times require direct settlement with non-represented Claimants.

What are my accountabilities?

Manage a portfolio of complex and sensitive personal injury claims.

Use best practice investigative methodologies to ensure all available evidence is identified and sourced in an appropriate manner, and appropriately documented

Prepare high quality reports keeping in mind disclosure requirements within your jurisdiction

Ensure key stakeholders are kept updated throughout the process of an investigation

Work collaboratively with Clients and stakeholders

Stay updated on regulatory changes and industry insights within your jurisdiction

About you:

5 + years’ experience in undertaking investigations into liability claims and/or workers compensation matters

Demonstrated experience in the obtainment of statements using best practice interviewing methodologies

Well developed analytical, verbal and written communication skills

Proven experience in preparing detailed reports, recommendations and comments on liability and quantum when requested by Clients

An understanding, or the ability to acquire knowledge, of the Civil Liability Act within your jurisdiction, and other legislations relevant to matters at hand

An understanding of insurance principles, policies and regulations will be highly regarded

A Certificate III in Investigative Services, Certificate IV in Government Investigations or tertiary qualification in law will be highly regarded although not essential

Caring Counts

It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.

Sedgwick is an equal opportunity employer and have been named an Inclusive Employer by the Diversity Council of Australia 2023-2024.

We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application.

Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV!

Why Sedgwick?

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for!

Some of the Benefits of working with us are:

Hybrid working arrangement. #LI-Hybrid

Professional Development through Sedgwick Australia University

+0.5 % on top of Superannuation Guarantee

Domestic and International Career Pathways

Sedgwick is an Equal Opportunity Employer.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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