Make Ready Coordinator

Make Ready Coordinator FSLA Status: Exempt

Job Summary:

Under the direction of the Regional Real Estate Manager, the MRC handles all aspects of the unit turns and renovations on site to ensure delivery of units for leasing. They will handle this process utilizing AION’s Standard Operating Procedures and understanding of the property’s economic requirement. Results will be obtained through the successful implementation of corporate programs and processes, effective use of the tools and systems and communicating to the Regional and site team on deliverables.

Essential Functions:

• Update and manage the make ready board daily. Ensure integrity in all Make Ready Dates and ensure make ready dates do not lapse.

• Coordinate trades to deliver rent ready units from unit identification to confirm rent ready status.

• Coordinate proposals and PO generation necessary to complete unit turns / renovations.

• Track unit turn progress inside of Leonardo recording pictures and a photo of the punch list that is left in the unit.

• Report unit status updates on a weekly basis via property make ready calls.

• Create work schedule that allows for proper time allotted for walks on units and meeting vendors as needed.

• Maximizing occupancy by reducing vacant down days to increase physical occupancy.

• Facilitate efficient unit turns in a cost effective, maximum of a 5-7 day turn market comparable end product.

• Establish a responsive and responsible relationship cross functionally for the betterment of AION through candid feedback, information and recommendations that will benefit the company long term.

• Collaborates on best practices across the teams, and ensures knowledge is leveraged across the PM, and other departments within the organization.

• Set example for other Maintenance Service Staff in matters of dress, appearance and demeanor.

• Other duties as requested.

Knowledge, Skills and Abilities:

• Strong communication skills, both written and oral

• Superior interpersonal skills: ability to influence others, build relationships, and work effectively with others in the organization

• Highly detail-oriented and able to multitask in a fast paced environment

• Incredible customer service skills & the ability to create a customer focused culture

• Analytical skills; must have demonstrated strong problem solving and quantitative abilities

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.

• The employee is required to move around the building or site.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• The employee may occasionally lift and/or move up to 60 pounds.

• Travel required.

• Must work under deadlines and ability to meet deadlines.

Education & Experience:

• 5+ years of multi-family, multi-property type operational management experience, preferably with a portfolio properties that contain a mix of residential property types or as a manager of a comparable role in hotel/resort/retail management required.

• Proficiency in Real Page or other industry software and excellence in Microsoft Office.

• Must demonstrate a minimum of 4 years advanced experience in hands on plumbing, HVAC, carpentry, appliance and electrical repairs.

• Experience in managing projects; bid and managing vendors, service and general building contractors are essential skills.

• One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred.

• Willingness to get certification within 6 months of hiring to meet any specific site/area needs.

• Knowledge of all hand and power tools, cleaning supplies, and protective equipment.

FSLA Status: Exempt

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