Patient Services Technician

Title: Patient Services Technician

Location: Long Beach, CA

Department: Labor & Delivery Services

Status: Full Time

Shift: Nights - 12hr. shifts

Pay Range*: $20.80/hr. - $23.20/hr.

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Position Summary

Under supervision, performs clerical and service functions to support the activity on an assigned nursing unit. Positive interpersonal skills, customer service and phone etiquette, ability to plan and follow through on duties assigned, and accuracy with transcription of patient care related information are essential.

Essential Functions and Responsibilities of the Job

Demonstrates accuracy in computer input.

Performs clerical skills to facilitate the accurate and efficient operation of the assigned patient care areas. Organizes work to facilitate a smooth and efficient practice.

Initiates and develops communication in order to promote a cohesive health care environment and facilitate effective working relationships.

Communicates clearly and effectively verbally and in writing.

Practices customer service excellence.

Supports a safe and effective workplace environment through strong team dynamics and a positive approach to workplace duties/assignments.

Performs other related duties as required to assist with the smooth operation of the assigned area.

Completes age specific competency requirements of assigned department.

Completes all required certifications of the Division of Nursing.

To increase performance improvement and create a cooperative team environment the registered nurse creates and supports a ‘no gossip’ work environment. All issues and complaints go up to the supervisor and not to coworkers who can’t do anything about the issue.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Qualifications/Work Experience:

One-year recent experience as a Unit Secretary, CCT, GPT or as Ward Clerk in a comparable size facility, preferably within the same or similar specialty. (Preferred)

Proficient in Medical Terminology

Education/Licensure/Certification:

High School Diploma or equivalency or evidence of higher education required.

Completion of a Medical Terminology class.

Basic computer skills

Current American Heart Association BLS certification

Customer Service Training

One of the following: Past experience as a Unit Secretary, CCT, GPT (preferred) OR successful completion of one semester in an accredited RN program

Schedule: Full-time

Travel:

Shift: Night Job