Customer Success Manager

Our client, a startup cybersecurity firm focused on serving the real estate industry is looking for a passionate and driven Customer Success Manager (CSM) to join their growing team in Atlanta, GA. This is a direct hire opportunity, working a hybrid schedule.

As a CSM, you will play a critical role in ensuring the customers achieve success with the product. You will build strong relationships with the customers, understand their needs, and proactively guide them to maximize the value they get from the platform.

Responsibilities:

Onboard new customers and ensure they understand the full value proposition of the product.

Develop and maintain strong relationships with assigned customer accounts.

Proactively identify customer needs and challenges and develop solutions to ensure their success.

Track customer health metrics and proactively address any potential churn risks.

Advocate for the customer's voice internally and work cross-functionally to ensure their success.

Gather customer feedback and translate it into actionable product roadmap improvements.

Develop and deliver engaging customer training and educational materials.

Monitor customer sentiment and identify opportunities to improve the customer experience.

Contribute to the development and implementation of customer success processes.

Exceed customer expectations and achieve high customer satisfaction ratings. Qualifications:

Bachelorâ s degree from a four-year college or university.

3-5 years of experience in a customer success or account management role, preferably in fast growing startup environment, (ideally SaaS).

Proven track record of building strong relationships and exceeding customer expectations.

Excellent communication and interpersonal skills, both written and verbal.

Strong analytical and problem-solving skills, ability to determine metrics that can impact business.

Self-starter, ability to work independently and manage multiple priorities.

Strong project management skills.

Deep understanding of customer success best practices.

Passionate about customer success and building a successful business.

A data-driven approach to problem-solving.

Prior experience or knowledge of the residential real estate industry is a plus. What They Offer:

The opportunity to play a vital role in the growth of a dynamic startup.

A fast-paced and challenging work environment where you can make a real impact.

Competitive salary and benefits package.

Collaborative and supportive work environment.

The chance to work with a talented and passionate team.

Opportunity for professional growth and development. Ready to join the team?

The client is looking for someone who is excited to build a career at a growing startup and is passionate about helping customers succeed. If you are a highly motivated and results-oriented individual with a strong customer focus, we encourage you to apply!

Base Salary $80,000-$115,000. Final determination of salary will be based on an evaluation of experience, education, budget, etc.