Technical Support Engineer II

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the team:

RIMS (Real-Time Integrated Multi-Instruments Solution) known as FIS ISPM FIS International Securities Processing Manager is a securities

post-execution processing solution for the middle and back office.

The Client Support team is the primary liaison, building relationships with customers and supporting their requests and incidents on all RIMS

solutions.

What you will be doing:

You will be part of one of our most important client-facing support teams, that serve our major client based in Europe, ASIA.

You will be responsible for finding solutions to our client’s functional and technical issues and for managing these issues through to resolution.

Technical Support: qualify issues, perform investigation and attempt resolution

Track all cases to a successful resolution

Coordinate inter-departmental resources and liaise closely with clients at all levels

Work alongside the Client Services Managers, Sales Account Managers and other DEV/Support teams

Gain an in-depth knowledge of the products and the detailed configurations to better serve our clients

What you bring:

Good technical diagnostic, analytic and problem-solving skills

Understanding of Client / Server Application model and API concept.

Linux, Shell scripting & Network understanding such as FTP, SSH, TCP/IP

High communication skills in English (Written and verbal) – Mandatory

Effective communication and relationship-building skills.

The ability to work effectively within local and distributed teams

The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients’ needs

Shift work required including weekend and public holidays

Added bonus if you have:

Service management knowledge (ITIL v3/v4, PMP)

Capital Markets and Trading platforms experience

What we offer you:

At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

An attractive salary package and other bonuses as performance bonus, meals vouchers, transportation….

Attractive range of benefits including private medical cover, dental cover, and travel insurance.

Continuous development through our diversified training across core financial, sales and FIS solutions.

A modern, international work environment and a dedicated and motivated, supportive team.

A broad range of professional development possibilities, resources and opportunities

#LI-AG1 #LI-Hybrid

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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