GUCCI Team Manager

SummaryRole Mission

As the Team Manager, you will lead and inspire your team to create and deliver an unsurpassed luxury service culture in the store.

You will lead from the selling floor, where your most time is spent, executing the strategy, and delivering real-time coaching and feedback to achieve business and product category goals.

You will develop and grow the people within your team through consistently contributing to the recruitment, retention, and development of the best-in-class talents.

The Team Manager will represent the brand as a Gucci Ambassador by always embodying and promoting the Gucci Values.

Job Description

Client Experience

Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality and elevated attitude.

Capture meaningful client data to build relationships to personalize prospect client development opportunities.

Effectively utilize various clienteling tools to drive client loyalty and acquisition.

Lead clienteling activities with your team and develop actions plans accordingly to reach clear goals and KPIs.

Monitor Client Advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence.

Lead and support company-driven local events and product launches, ensuring client attendance and sales results are met.

Lead by example on the selling floor in embracing the Gucci selling ceremony.

Manage the clients' flow on the selling floor to ensure that everyone is addressed with exceptional service.

Manage and resolve client service issues with the end goal of retaining and enriching the client relationship.

Model Gucci image through appropriate wardrobe and presence as per the company’s grooming guidelines.

Develop and maintain a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.

Leading People

Working on the selling floor, maintaining constant contact with your team, supporting and coaching where needed, and ensuring a consistent client experience.

Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high – behavioral observation with Training Follow-up App.

Actively lead the annual Performance and Development Conversations activity with your direct reports ensuring quality and inspiring career conversations.

Conduct regular and monthly performance conversations, discuss results and opportunities, and develop action plans.

Lead engaging morning briefings using different facilitation techniques, as and when required, delivering key business communication and daily objectives.

Develop and lead cross-category focus, ensuring your team can and does sell all categories across all floors.

Participate in attracting and recruiting new team members through conducting behavioral-based interviews and keeping a talent pipeline from competition headhunting.

Ensure effective, holistic, and timely onboarding for new joiners of your team.

Manage and resolve employee-relations matters in partnership with the Store Managers and People Partners.

Monitor your team’s adherence to company policies and procedures; following up when needed.

Sales Performance

Monitor the performance of the assigned categories and all store KPIs and proactively propose action plans to reach the targets.

Maximize time spent on the shop floor for motivating team members including using selling techniques effectively as a role model.

Consistently analyze store results (KPIs, RED, people KPIs, etc.) and partner with the Store Manager to provide adequate recommendations and improvement actionable plans.

Partner with the Store Managers and the Merchandising team, by providing effective feedback on products, stock situation, and specific category requests to grow the business.

Partner with the Store Managers and the Training team to ensure Client Advisors develop full product knowledge through specific training while ensuring their awareness of market trends and competitors.

Utilize digital platforms to support store and online product sales.

Oversee and support tracking of all special orders through merchandising communication.

Running the House

Collaborate with Operations, Human Resources, Loss Prevention, and other cross-functional departments while adhering to and enforcing all company policies and procedures.

Plan and liaise with the Store Managers to accurately schedule FTE according to individual capabilities of team members and traffic flow to ensure appropriate coverage.

Effectively allocate tasks/activities based on people's abilities and delegate effectively.

Support and maintain visual merchandising standards set by the WW headquarters.

Maintain full organization of company assets in the back of house and front of house per the company’s stock guidelines.

Support and execute product handling, transactions, payment processes, and general store administration.

Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift.

Optimize stock/inventory management ensuring monitoring and reporting of any risks.

Ensure with the Store Managers optimal and consistent adherence to all key health, safety, and security aspects.

客戶關係管理

1-營造以客戶為中心的文化

2-最大化現有客戶群 擴大新客戶群

人員管理與發展

1-建立高效團隊

2-招攬/留用/評估人才

3-指導團隊

業績推動

1-達成銷售目標

2-最大化發展業務潛力和銷售

業務與流程

1-遵循GUCCI管理標準及流程

2-庫存管理

3-了解市場和競爭對手情況

Requirements

4+ years of sales management experience in retail, luxury retail, or service-related industry.

A bachelor’s degree in a related field is preferred.

Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.

High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.

Proven ability to drive positive client experiences that build loyalty and deliver measurable results.

Ability to manage competing priorities in a fast-paced environment.

Proven ability to lead and champion peoples’ career growth and development.

Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.

Industry awareness and strong business acumen.

Strong verbal and written communication skills and excellent organizational skills.

Passion for the fashion industry.

Ability to inspire and influence a team, with an entrepreneurial vision, and a high level of integrity and professionalism.

Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Job TypeRegular

Start Date2024-08-01

ScheduleFull time

OrganizationKERING ASIAN HOLDING B.V. GUCCI TAIWAN BRANCH (The Netherlands)

R135478