FRONT DESK SUPERVISOR

Summary

This position is located in the Bachelor Housing Department at Naval Station (NÄVSTÄ) Great Lakes. The incumbent will manage daily operations of a front desk that operates 365 days a year, 24 hours a day.

This job is open to

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

The function of the position is to supervise all front desk operations including cashiering, room assignments, and check in/ check our procedures. Resolves administrative problems, routine operational issues, complaints related to front desk operations, process maintenance requests and provide general information to residents .

Supervises three or more NF-2 front desk personnel .

Ensures the front desk operates in accordance with establ ished instructions and manuals .

Ensures resident privacy and security measures are maintained at all times .

Check-in and check-out residents within established guidelines .

Acts as the resident expert of the property management system, Bachelor Quarters Resident Tracking system (BQRTS

Reviews reports concerning occupancy, vacancy, and other related areas. This includes statistical analysis, reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue. Provides information as requested by higher authority.

May receive and be accountable for a change fund. Prepares Daily Activity Records {DAR} and deposits cash receipts at the end of each shift .

Responsible for the accountability of all keys and any other inventory maintained at the front desk.

Reconciles room status with the maintenance report . Coordinates with maintenance and housekeeping department to ensure rooms are ready for occupancy .

The incumbent trains, instructs, and supervises personnel assigned to the Front Desk both in a formal training setting and on the job training .

Plans and schedules ongoing production oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis adjusting staff levels as required to meet the workload demand .

Participates in hiring front desk staff, evaluates and counsels subordinates, completes performance evaluations, approves leave requests, and recommends performance awards . Maintains clean, neat, orderly appearance of the Front Desk area .

Performs other duties as assigned.

Requirements

Conditions of Employment

Must pass all applicable records and background check.

Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.A qualified candidate possess the following:Knowledge of MWR policies, rules, and regulations involving the work area.· Knowledge of basic arithmetic to compute charges, disperse change accurately, and prepare reports.· Knowledge of cash handling procedures.· Knowledge of basic fitness, aquatics and sports principles.· Knowledge of safe use and operation of fitness equipment, facility operations, and basic fitness equipment maintenance/repair.· Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook)and others as they relate to fitness, sports and aquatics programming.· Skill and ability to provide fitness, aquatics and sports training or orientation.· Ability to competently and independently carry out day to day recreation operations.· Ability to develop and effectively deliver presentations and/or training.· Ability to communicate effectively both orally and in writing.

Education

This position does not have a positive education requirement.

Additional information

To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.Salary is dependent on experience and/or education.Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

The following documents are required at the time of application:

Résumé

Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent

If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation

If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application

If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)

If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.