Customer Service Representative - Japanese Speaker (1 year contract)

Key Performance Areas

Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.

Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.

Quote all established standard or contract pricing and modified tools.

Provide basic technical support and recommend products for customer applications.

Consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer sensitive issues.

Meet established departmental KPI’s

Support AR by investigating disputed payments and process credit memos as needed.

Resolve quote or purchase order discrepancies for all customer orders.

Process routine returns, quality returns and annual stock returns.

Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA’s, filing customer complaints, track shipments, run open order reports as needed.

Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.

Maintain departmental processes in accordance with other affected facilities and departments.

Attend in-house and/or outside training classes to enhance and upgrade skills as required.

Perform other duties as assigned.

Job Environment

Work performed in an office or home environment (Hybrid role)

Extended periods of time sitting or standing using a computer

Frequent mental and visual attention required.

Must adhere to Sandvik Code of Conduct Policy

Candidate Profile

Bachelor’s degree.

1-2 years of experience in Customer service.

Customer service process for local & international sales

Good command of English & Japanese is a must

Good attitude and good team player

Able to work under pressure.

Efficiency in MS Office, Word, Excel, PowerPoint, Outlook.

Experienced in SAP is a plus.

Willing to work on a hybrid role based in Bangkok, Thailand

R0068427