IT&D Senior Analyst, Platform Engineer - ServiceNow

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

About IT

In IT&D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.

Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.

About the role

Are you keen to shape the future with your tech expertise and innovative spirit? At Reckitt, we're seeking a skilled IT & D Senior Platform Engineer who thrives in a dynamic, collaborative atmosphere. In this role, you'll craft resilient and cutting-edge digital platforms that bring our trusted brands to millions. If you're eager to contribute to a high-achieving team and strive for excellence in a company that celebrates diversity and champions inclusivity, this could be the role for you.

Your responsibilities

• Participate in managing the overall ServiceNow platform tooling (including ITSM, ITOM, ITAM) and operational capability in conjunction with all the relevant processes, controls including ITIL, GxP, EPM, GDPR etc.

• Technical leadership of the ServiceNow platform within Reckitt – including the associated automations & integrations to ensure the tools remain fit for use.

• As a core member of the Reckitt platform team, contribute to the Reckitt platform strategy to ensure Reckitt fully leverages the features per its entitlements.

• Responsible for working with Reckitt ServiceNow platform team, Reckitt ITSM Global Process owners, & other product & platform owners to enable the platform roadmap.

• Review existing set up and provide best practice recommendations in line with the OEM and ensure the implementation stays close to Out of Box.

• Be a thought leader & drive independently some of the strategic platform areas – Eg: platform health, compliance of ServiceNow systems, integrations, Common Services Data Model (CSDM), CMDB, data, access and tooling policies etc.

• Strong individual who can collaborate with senior stakeholders within Reckitt, influence other product line roadmaps & enable the right things for Reckitt.

• Drive continual improvements with ServiceNow best practices and ongoing knowledge of latest ServiceNow features.

• Drive effective design and solution sessions by having good knowledge of Design Thinking, experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, SOAP, RESTful API, etc.), and UI/UX.

The experience we're looking for

• Technical expertise on ServiceNow – deep functional & technical expertise on ServiceNow platform, data model, ServiceNow app development, scripting & integrations.

• ServiceNow Experience should be 5+ years - should have experience in Technical Architecture, design & Solutions on ServiceNow, including Service Portal & mobile app (Employee and Agent)

• Design/Architect CMDB, ServiceNow Discovery, Asset Management and SCCM Integration.

• Advanced knowledge and experience on ServiceNow Modules like Incident, Problem, Change, CMDB, Asset, Service Catalog, Service Portal, Knowledge, Discovery, Performance Analytics etc.

• Cross experience on additional product lines (SPM, HRSD etc.) will be an advantage.

• Experience in setup and integration of ServiceNow in Azure cloud landscape will be a plus.

• Experience required should be between the range of 7 to 10 years (required).

• Active ServiceNow CSA, ITSM Implementer, CAD certifications.

• B.E. / B. Tech. or MCA (required).

• Agile Scrum experience (desirable). SAFe PO-PM (Good to have).

• ITIL4 MPT OR ITIL V3 Intermediate OR above (Good to have).

• Experience in Healthcare, Retail domain is a plus.

The skills for success

Platform Engineering, Agile Best Practices, User Experience Design, Compliance Management, Communication and Collaboration, Problem Solving, Attention to Detail.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

At Reckitt, we recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.

All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.