Customer Support Analyst

Customer Support Analyst

Reston, VA 20190

Security Clearance Requirement: TS/SCI CI Poly

Location Note: On-Site Support Required

Position Description:

E-volve Technology Systems, Inc. is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate problems and processes, offering support, analysis, research, and expert advice. Collaboration is at the core of our work, as you'll engage with both government and contractor personnel in a cross-functional setting.

Responsibilities:

Deliver timely on-site support to customers

Provide end-user support and liaise with management on system-related matters

Ensure smooth transaction processing

Develop and troubleshoot sql queries

Demonstrate expertise in federal acquisition processes

Collaborate closely with the program management office team to facilitate end-of-fiscal-year activities

Assist the government customer in monthly account reconciliation

Contribute to the development and updates of Standard Operating Procedures (SOPs) and program documentation as necessary

Provide expert-level support in brown bag sessions for financial system users

Collaborate with stakeholders to identify, analyze, and resolve complex issues efficiently

Monitor and maintain system performance, identifying areas for improvement and implementing solutions

Conduct thorough root cause analysis for recurring issues to prevent future occurrences

Document all support activities, including resolutions, for future reference and knowledge sharing

Coordinate with external vendors and contractors to address technical issues and implement upgrades

Act as a liaison between technical teams and end-users to ensure effective communication and problem resolution

Education and Qualifications:

U.S. citizenship

Current TS/SCI security clearance

Current CI Polygraph or eligibility to obtain CI Polygraph

Proficiency in providing Tier 2-3 Service Desk support

Ability to thrive in a fast-paced environment

Exceptional customer service skills with the ability to multitask

Excellent communication abilities

Preferred Experience:

Prior experience as a Budget Analyst supporting federal systems preferred

Familiarity with PeopleSoft Financials or other Government Financial Accounting Systems

Knowledge of Defense Travel transaction processes is a plus

E-volve Technology Systems, Inc. provides Mission Operations, Information Technology Management, and Intelligence Analysis support services to advance National Security and other Federal Government programs within the Department of Defense (DoD), Intelligence, and Civilian government agencies. For more information please visit us at

E-volve Technology Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We comply with Form I-9 identity and legal work authorization requirements for Employment Eligibility Verification in accordance the Immigration Reform and Control Act of 1986 (IRCA).

E-volve Technology Systems, Inc. offers fair and competitive compensation and benefits to all eligible employees. Salaries are dependent upon a wide range of factors including position requirements, customer/program needs, individual qualifications, education, experience, certification and/or training, location, and other job-related factors.

Please email any questions to: