Sr. MDM Support Engineer- Intune Specialist

MDM Mobility Support Engineer - Intune

Who We Are

Streamline is a trusted partner for achieving digital transformation. With deep expertise in Enterprise Mobility, Product Engineering, and IT Transformation, we equip organizations to navigate the ever-changing IT landscape. We work closely with our clients, fostering lasting partnerships and embracing open communication to deliver transformative solutions. Our team of world-class strategists, architects, product and program managers, engineers, developers, and QA professionals possesses a deep understanding of the challenges and opportunities that organizations face in today's digital world. We work collaboratively with customer teams to achieve short-term goals and enable long-term success. Streamline empowers organizations to achieve digital success.

Role Summary

This is a hybrid position. We are looking for a well-rounded and experienced Mobile Device Management (MDM) Mobility Support Engineer. In this role you will work collaboratively with both business and technical colleagues to execute support for our client's critical mobility operations and services. Security, scalability, and sustainability are critical. The position requires the ability to thrive in a team-oriented, user-focused environment. The ideal candidate will be driven by the challenge of solving unique problems in a compressed timeframe while balancing the both business and technical requirements. The role will require someone comfortable operating in a rapidly evolving environment where there is sometimes ambiguity—and where the successful candidate will drive progress toward clarity.

Skills and Qualifications

5+ years of working knowledge of iOS and MacOS in the MDM/EMM space. Mobile device support is essential.

2+ years Bash and/or Python experience to aid in scripting related to workflow management

4+ years leveraging external API calls to interact with data (additional ability to create custom APIs via Swagger, etc. is preferred)

Strong knowledge, expertise, and ability to deploy applications and configurations via Apple Configurator and MDM clients

Apple Business Manager (formerly Apple DEP) experience

Demonstrated experience troubleshooting application installation, network connectivity, and management issues. Experience with VPN, DMZ, and firewall-related issues is also helpful.

Strong understanding of mobile security best practices, including IdP/MFA and device hardening

Experience with assigning devices, cert renewals, APNS, and supervision identities

Accuracy and strong attention to detail are critical components of this role

Monitoring and triage/help desk ticketing systems

Documentation skills - creating and updating knowledge base articles

Adhere to team best practices, including utilizing a measure twice, cut once mentality

Working in fast-paced production environments, where attention to detail and the ability to multitask are vital

Ability to adhere to and meet deliverables following strict service level agreements (SLAs)

Must demonstrate strong organizational skills

Ability to take initiative and collaborate across teams

Excellent communication skills

Preferred Skills

Experience with Ivanti/MobileIron as an MDM platform (in addition to Intune, and with/without Jamf)

Programming languages (Python, Go, Swift, Bash)

Experience with Jira Service Desk/Confluence

Ability to build and modify APIs

Experience with HTML/HTML 5, CSS, JS, ReactJS, TypeScript both web and mobile following platform specific guidelines and building robust APIs

DevOps experience in a plus

Familiarity with code repositories and checking in code.

Additional Requirements

Ability to adapt to a fast-paced and dynamic work environment

Strong problem-solving skills and attention to detail

Proven ability to manage multiple priorities and deadlines

What We Offer

A challenging and rewarding role in a dynamic and international environment

Opportunity to be part of a growing company with a strong commitment to innovation and excellence

A supportive and collaborative team culture that values personal growth and development

Competitive compensation and benefits package