1st Line Support

1st Line Engineer Hybrid : Northampton Up to GBP27,000 DOE I have partnered with one of Europes largest and fastest growing MSPs and we are on the look out for an outstanding 1st line engineer to provide support to a wide variety of clients.

I have added a few more details below: Key Responsibilities: * Assist customers with requests and incidents remotely, using technologies such as Microsoft 10, Office 365, and Windows Server 2019/2022.

* Support the main Service Desk Team and prioritise tickets efficiently.

* Handle escalated service requests and keep clients informed of progress.

* Monitor clients IT systems via monitoring software and escalate issues as needed.

Requirements: * Positive attitude and good communication skills.

* Ability to work well in a team.

* Strong organisational skills and attention to detail.

* Previous experience in IT helpdesk support, with knowledge of Microsoft platforms and other IT systems.

What they offer: * Hybrid Working (3 days in/2 days out) * Competitive salary: GBP24,000 : GBP27,000 * Location: Northampton * Social, supportive, and fun culture * Perks: Incentives, top:of:the:range technology, subsidised healthcare, annual leave, progression plan with training and mentorship.

Please apply now for immediate consideration 1st Line Engineer Hybrid : Northampton Up to GBP27,000 DOE