Senior Manager, Client Experience

About the opportunity:

Employees at Weber Shandwick belong to one of four Communities – Insights, Content, Integrated Media and Client Experience (CX). As a CX Senior Manager, the successful candidate will be required to service multiple accounts and effectively manage core public relations tasks. You will gain a solid understanding of your clients’ business and respective industry, and be capable of translating that knowledge into creative tactical implementation. You will be an efficient task manager who is skilled in program execution, including media pitching, writing/editing, research, budgeting and account administration procedures.

The successful candidate will:

Contribute to development of tactical plans and cross-Community implementations

Successfully meet or exceed client expectations by ensuring adherence to timelines, budget and quality standards

Develop basic client communications materials, key message documents, briefing materials, blog posts and pitches

Lead client communications with supervision from manager and reliably represent agency to both internal and external stakeholders

Persuasively pitching media and securing high-profile coverage for clients

Staying abreast of current industry news and trends, and sharing that information with account team members

Anticipating and proactively offering solutions to senior team leadership for executional issues specific to assigned programs

Understanding client objectives and priorities to help shape story angles

Researching and writing briefing materials for client executives

Assist in account budgeting recommendations and ongoing tracking

Desired Skills and Experience:

At least 5-7 years of experience in a PR/communications role with expertise in writing, plan development, media relations strategy and execution, event management, social content, measurement and monitoring.

Japanese and English skills at a native or business level

Excellent communication/presentation skills: verbal and written

Ability to multi-task effectively and work within tight deadlines

Creative mindset

Attention to detail and design

Collaborative team player

Enthusiastic, professional and highly proactive

Strong media relations skills and relationships

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick.

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