MS Voice and Information Technology Consultant

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Title: Voice and Information Technology Consultant

Location: Remote OKAY

Duration: Long term

Requirements:

Education: Bachelor's Degree in Computer Science, Business Administration, Information Systems, Voice, or an equivalent combination of education and experience.

Experience: Minimum of 5 years of related experience in voice and information technology solutions design and service management, including SBCs and SIP Trunks.

Expertise:

At least 5 years of hands-on experience with Skype for Business / Microsoft Lync 2013 / Lync 2010 / Teams Voice.

In-depth knowledge of Skype/Lync enterprise voice concepts and strong PSTN knowledge.

Experience with Dial Plans, Voice Policies, Unified Messaging, SIP trunks, audio gateways, and audio conferencing.

SBC-Session Border Controller and Voice Gateway experience (AudioCodes preferred).

Expertise in Skype Enterprise Voice configurations, policies, and routing over a complex WAN infrastructure (SBC, SIP, Media Gateways, VoIP, H.323, PBX, QoS), video, and mobility.

Technical Skills:

Good understanding of network concepts including TCP/IP, voice policies, trunking, routing, SMTP, DNS, DHCP, etc.

Good understanding of cloud concepts, especially relating to Microsoft Azure AD / Microsoft Entra ID, Azure AD Connect, and Teams.

PowerShell scripting experience.

Hands-on experience with Active Directory, load balancing, reverse proxy, DNS, certificates, and related components.

Strong understanding and experience managing Windows servers in a VMware virtual environment.

ITIL based work execution (Incident Management, Problem Management, and Change Management).

Preferred:

Experience supporting Cisco Telepresence systems (TMS/CMS).

Experience working with vendors to get quotes and provide cost value analysis.

Certification in related areas.

Responsibilities:

Build plans and policies for Microsoft Teams and associated voice and video communications services, strategies, and technologies.

Apply project management skills to smaller projects, including tracking tasks, timelines, risks, and issues.

Demonstrate excellent communication skills in writing, presenting, informing, and active listening.

Collaborate across multiple teams to achieve results.

Demonstrate excellent people skills, the ability to think outside the box, and interact with all levels of resources within an organization.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.