Client Success Supervisor

A global workplace solutions company that offers a wide range of diverse talent management solutions has an opportunity for a customer-oriented Client Success Supervisor in Gauteng

To provide day-to-day operational service delivery in line with client Service Level Agreements and Pricing Schedules.

Grade 12

A minimum of 1-3 years’ HR generalist and administration experience

Checking, verification and approval of pre-extract reports from Payroll

Coordinate transportation for assignees and obtain approval from the client

Distribute payslips weekly/monthly to assignees

Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance

Ensure correct job requisition is received from the Client

Ensure payroll department is presented with accurate payroll data processed within deadline

Ensure that Assignees are briefed regarding transport arrangements, address, times etc.

Ensure that protective equipment and related documentation is issued

Ensure that shifts are fully staffed as per client requirements

Establish a relationship with the Resource Centre

Keep a record of payroll queries and provide reports to the Client

Provide feedback to Resource Centre on candidates supplied

Understand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirements

Establish and maintain relationships with key client management contacts

Attend client meetings and conduct regular client visits

Develop awareness of client future business needs, identify potential opportunities and communicate.

Responsible for ensuring on-time and accurate invoice delivery to clients

Continuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms

Continuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms.

Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary.

Monitor expenditure with regard to PPE, medicals etc. and ensure that costs do not exceed the parameters of the Pricing Schedule provisions.