PC Technician

Mode of Interview: In person

Position Overview

Candidate will provide support for client systems and business operations. This role consists of primarily Tier 1 & 2 end user support, inventory management, and PC imaging using SCCM and configuration support.

Responsibilities

PC setups, swaps, deployments, and replacements. This includes following our documented imaging process as well as software installation and installing the computer

Deploying, installing, and configuring PCs, printers, mobile devices, and other peripheral equipment

Provide high quality, responsive Tier 1 incident management

Deploy new hardware and software, leveraging automated processes established

Based on aligned business priorities, focus on continuous improvement and provide world class customer service

Work closely to create documentation as required and follow standard operating procedures

Perform basic Active Directory functions including joining systems to the domain and password resets

Fundamental understanding of the ability to support Windows 7 and Windows 10

Minimum Qualifications

Excellent written and verbal communication skills, with service-oriented mindset

Demonstrated ability to multi-task and manage competing priorities

4+ years working as an IT Desktop/Field Technician

3+ years of experience with PC, mobile, and printer deployment (installation, configuration, troubleshooting, software installation, imaging, etc.)

Experience with Microsoft Desktop OS (Windows 7-10), Microsoft Office 2016 and O365, and PC Hardware troubleshooting

Experience/exposure in Asset management.

Ability to lift 50 pounds. Candidates need to be physically fit to be able to load and unload trucks crawl under spaces and get down on their knees. It is a physically demanding job.