Mediation Response Specialist I

Responsibilities

The Mediation Response Specialist I works with the Mediation Response Unit (MRU), an alternative to police response as appropriate for 911 police calls and minor disputes, either in-person or by telephone. This position is the primary contact for field response and follow up contact for individuals who have low emergent crises and customers interested in mediation/conflict management services related to the MRU field responses and walk-in and telephone inquiries. Incumbents work closely with and foster relationships with stakeholders (including Police, Fire EMS, Dispatch, Courts, Agencies and Community Members) and will be a part of a high-functioning team capable of providing crisis management, de-escalation and conflict intervention services to City of Dayton community members experiencing conflict. Responsible for knowing the relevant community referral sources which may provide assistance to customers; creating and expanding mediation services; developing innovative training for volunteers/public; and conducting research to further the goals of the Mediation Center. Performs intake and case-management services, and works with customers to increase their awareness and understanding of the mediation process and/or other conflict resolution services offered by the Center. Incumbents prepare reports, compile and enter data in a timely manner, schedule mediations, and coordinate the scheduling of volunteer mediators to conduct mediations. Mediation Response Specialist I's supervise mediations, including Saturday and weekday evenings.

While performing the duties of this job, the incumbent is frequently both outdoors and indoors as dictated by the call for service. The environment can range from, but is not limited to the office, homes of referrals/clients, places of business, and in the community, potentially in both fair and inclement weather.

Minimum Qualifications

Associate’s degree in Conflict Management, Social Work, Human and Social Services, Criminal Justice or a closely related field AND 2 years of experience in mediation/conflict management, emergency response/police crisis work, social/human service case management, or customer service;

OR

High School diploma (or G.E.D.) AND 4 years of experience in mediation/conflict management, emergency response/police crisis work, social/human service case management, or customer service.

Certifications

Must obtain a Basic Mental Health First Aid certification within 6 months of employment and maintain thereafter as a term and condition of continued employment.

Must obtain a First Aid for Adult/Child Cardiopulmonary Resuscitation (CPR) with Automated External Defibrillator (AED) certification within 6 months of employment and maintain thereafter as a term and condition of continued employment.

Must obtain a Certification by the Institute for the Study of Conflict Transformation, Inc., OR certification from the Dayton Mediation Center as a “Master Mediator” within 12 months of employment and maintain thereafter as a term and condition of continued employment.

License Requirements

Must possess a valid driver’s license at time of appointment and maintain thereafter as a term and condition of continued employment.

Notes

Applications must specifically address each of the minimum qualifications, directly showing how each is met.

Background Check

Medical Examination & Drug and Nicotine Testing

An Equal Employment Opportunity Employer

M/F/H

Benefits

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