Fraud Strategy Manager

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

As a member of Fraud Strategy within the Trust & Safety department, this role is accountable for helping to ensure the business can effectively mitigate fraud risk in an ever changing and evolving environment. This role will be accountable for developing fraud strategies that meet the business’s risk appetite and impacting millions of customers globally through partnership, education, analysis, and influence.

Ultimately, the success of this role will:

Reduce fraud losses through identification of trends and development of fraud strategies and business rules

Improve the efficiency of fraud prevention processes

Minimize negative customer experiences by understanding friction points and implementing technology-based solutions to manage trends

What’s Great About This Role?

You’ll work to detect various emerging fraud patterns spanning both first and third party fraud types and develop key solutions to prevent them

You’ll be highly visible in the organization and communicate and interact with senior leaders and executives globally

You’ll identify and implement tools to help the organization identify and address fraud

You’ll work on interesting problems that have a real and direct impact on the business

You’ll tackle global issues and work on different regional fraud challenges around the world

You’ll be part of a highly impactful team that takes ownership of projects and drives change

You’ll support the company’s commitment to protect the confidentiality of our customer data and the integrity of our systems

With lots of variety in our ever-changing, fast-paced, entrepreneurial org, you won’t get bored

The Opportunity:

Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experience

Develop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadership

Coordinate and strategize with our dedicated Fraud Operations team on policies, procedures, and investigative practices

Manage and lead strategic initiatives and projects for both fraud prevention and business growth while managing customer experience

Collaborate cross-functionally with various teams throughout the business including product, operations, legal, analytics, compliance, and engineering to design and implement fraud detection and prevention controls and processes in support of the organization’s strategic programs and goals

Manipulate large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experience

Proactively identify new opportunities and strategies to strengthen controls, processes, and systems

Work with internal teams and 3rd parties to monitor risk trends, follow industry best practices, and meet all compliance and regulatory obligations

Qualifications

You’re our ideal candidate if:

You have at least 5 years of experience in developing fraud prevention strategies, policies, and procedures leveraging both internal and 3rd party capabilities, owning them end to end

You have experience with various fraud detection capabilities. Experience in fraud prevention rule management systems, device profiling, customer verification, document verification technologies is highly preferred

You’re driven to make an impact on the business, and are willing to think outside the box

You collaboratively work with functional groups such as Customer Service, Product Management, and Technology to build/enhance tools, data sources, system capabilities, and fraud detection methods

You can problem solve and have excellent analytical skills and knowledge of data abstraction (using SQL/R/SAS/Python/etc) with proven ability to process vast amounts of data into meaningful information that drive effective changes

You can effectively interact with senior leaders and executives to present complex findings and outline progress, plans, and opportunities to address them

Additional Information

At SquareTrade you'll have access to:

Robust medical, dental and vision coverage with generous employer contributions tailored for our diverse workforce

Inclusive fertility care plan

5% company match into 401(k)

Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources

$75 monthly allowance to support self-care and well-being

Career experience programs, tuition reimbursement and unlimited access to online courses to support your professional growth

Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves

Flexible paid time off plus a generous holiday schedule

Paid volunteer time to give back to the community

Hybrid work arrangements

$80 monthly internet connectivity stipend

Reimbursement for in-home office setup

Various corporate perks and discounts

The Team:

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.

Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.