Events Operations Manager

The Peninsula London is excited to announce we are seeking an Events Operations Manager, reporting to the Director of Conference and Events. This position is a senior role deputizing in the absence of the Director of Conference and Events and responsible for the smooth running of the operations.

With events spaces that impress and inspire, offering lavish business lunches, banquets, and dinners to suit all manner of events. Delectable British, International, and Cantonese cuisine is being created for every type of event. The acclaimed international culinary team can also accommodate a variety of special requests, including halal and kosher meals.

An exceptional opportunity to join our high-profile flagship hotel in London

Market-leading remuneration, service charges and attractive benefits

Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

Promote The Peninsula London to becoming a recognized culinary destination by creating memorable guest experiences through artistry and uncompromised passion for excellence.

Represent hotel management, when dealing with all operational and guest service issues related to the Food & Beverage Division and escalate to the Director of Conference and Events, Executive Sous Chef, Exec Chef, Director of Sales and Marketing, and EAM, Food & Beverage.

Establish and maintain positive guest and colleague interactions with good working relationships.

Plan and oversee the set-up of function including checking the physical layout of the room, providing the team with correct set-up information, and requisitioning of relevant equipment in a timely manner.

High-level ability to lead and oversee the Conference or Events delivery ensuring the success of the function.

Ability to introduce and communicate directly to individual hosts, reviewing details and making themselves accessible to the host for any need that may arise

Plan the manpower requirements for the forthcoming business ensuring that all cost lines adhere whilst service is not compromised.

Create meaningful and impactful relationships with event planners and other bookers

Install a high level of careful attention to all banqueting equipment and ensure that regular stock takes are carried out.

General requirements

Extensive experience leading a team within the Conference and Events department within a 5* luxury hotel environment.

Experience with training techniques and various service styles including various set-up styles and understanding of AV and logistics management.

Passion for service and food and beverage. Good communication skills with a friendly and approachable demeanour.

Excellent time management and organizational skills, highly adaptable, naturally positive.

Flexibility and capability of working under pressure.

At the Peninsula London, we look after:

Your financial wellbeing:

Excellent salary package

Generous service charge distributed equitably to all colleagues

Life Insurance

Enhanced company contribution on pension plan

Your medical care:

Medical cash plans including optical and dental coverage

Enhanced maternity and paternity leave plan

Workplace nursery salary exchange program

Your daily health routine:

State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room

Colleague restaurant with healthy and balanced 24/7 food offerings

On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

High street and online shopping discounts

Rewards and recognition initiatives

Dry cleaning for uniforms and work attire

We are delighted to receive your CV and will liaise with suitable candidates directly.

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city’s most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city’s most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.