Adenza Associate-3

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be crafted, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our outstanding perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more efficiently and optimally by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What you will do

Provide day-to-day end-user technical support for Nasdaq employees.

Demonstrate expertise in corporate networks, and LAN/WAN infrastructure (Networking, wireless, VPN, security, etc.)

Lead day-to-day usage of various cloud technologies (O365, Hosted VOIP, Box, etc.) for user support and provisioning/de-provisioning

Supervise end-user support and management related to the corporate environment, including Windows and Mac toolsets

Collaborate with the team on special projects to improve and upgrade infrastructure (e.g., Windows 10 upgrades, corporate standards, inventory, documentation, clean-up, etc.)

Utilize ticketing systems (Jira) to supervise and run end-user requests

Maintain user hardware/laptop/software inventory

Efficiently handle multiple tasks, follow up on user requests, and address support needs.

Work with vendors to troubleshoot end-user issues

Recognize situations requiring escalation or accurate authorization and approval for requests

Perform other duties as assigned by management

Minimum of 3 years of experience in a Tech Support/Desktop Support role, showcasing excellent communication and customer service skills

Strong OS knowledge, including Windows 10 and 11 and Mac OSX. Familiarity with Linux distros

Hardware expertise, particularly Dell, Lenovo, and Apple MacBook, with some knowledge of other corporate infrastructure components (basic server hardware, network switches, wireless infrastructure, etc.)

Security/Networking knowledge, including IP, DNS, DHCP, VOIP, Video Conferencing, AV platforms, etc.

System/Application knowledge/experience in Office365, SharePoint Online, Active Directory, Exchange, Windows systems/Microsoft knowledge, Single Sign On, Unified Communications, or other relevant technologies

What We Expect

Education Required: Degree qualified in Computer Science, Information Systems or other related discipline or equivalent work experience in Data Center, Trading, Computer, or Network Operations.

Experience Required: At Least 3+ years

Special Qualifications: IT Certifications preferred

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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