Supervisory Veterans Service Representative (AVSCM)

Summary

The Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager) shares in the responsibility of managing Veterans Service Center (VSC) division operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to veterans and their dependents and for providing outreach services to stakeholders.

**PCS (BVO) Relocation Expenses is authorized for this vacancy.**

This job is open to

Clarification from the agency

This vacancy announcement is open ONLY to current, permanent VBA employees and those who are CTAP eligible.

Duties

Duties include, but are not limited to:

Plans, organizes, coordinates, directs and controls the work of the Division.

Revises and develops work methods to support division priorities.

Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.

Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability.

Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.

Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.

Serves as technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs.

Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies.

Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.

Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions.

Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances. Promotion Potential: This position is being announced at the full performance level.

Work Schedule: Standard 5-day, 8-hour, full time (40 hours a week) schedule, 7:30 am-4:00 pm; Monday - Friday. Hours may vary to effectively carry out the mission.

Compressed/Flexible: Available

Telework: Available

Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Veterans Service Representative (AVSCM)/PD# 37977A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Required - Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR 2634.904(a) prior to entering on duty and annually thereafter.

Requirements

Conditions of Employment

You must be a U.S. Citizen to apply for this job

Selective Service Registration is required for males born after 12/31/1959

You may be required to serve a probationary period

Subject to background/security investigation

Selected applicants will be required to complete an online onboarding process

PCS (BVO) Relocation Expenses are ONLY authorized for selectee/s choosing to physically relocate to the Official Duty location of Houston, TX.

In consideration of the payment of expenses for travel and transportation, the selectee must agree to remain in federal service for twelve (12) months following the date of transfer.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/01/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Specialized experience is defined as comprehensive knowledge of veteran benefit programs or VBA business lines and laws affecting veterans' compensation and pension benefits to provide guidance and direction on claims and appeals processing. Supervised, managed, or served as a project lead to accomplish performance and project goals; possesses knowledge of employee relations (e.g., performance or conduct based actions) and/or labor relations (e.g., grievance processor negotiations) practices. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: This work normally involves mental rather than physical exertion. This position is primarily sedentary with some walking, standing, bending, stooping and carrying of lightweight items (i.e. folders, claims files).

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .

Education

There is no educational substitution at this grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Relocation expenses and services (Permanent Change of Station - PCS): are authorized for this recruitment. PCS is the relocation of a household due to government convenience in connection with the transfer between duty stations or facilities. In consideration of the payment of expenses for travel and transportation, the selectee agrees to remain in federal service for twelve (12)months following the date of transfer. Failure to complete all conditions of the obligated service may result in repayment of travel/transportation expenses. .

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the document.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be rated on the following competencies based on your application for this position:

TECHNICAL KNOWLEDGE: Applies Federal, State and Local laws, regulations, policies, guides, procedures and judicial determinations applicable to veterans benefits programs (particularly compensation and pension).

HUMAN CAPITAL MANAGEMENT: Builds and manages workforce based on organizational goals, budget considerations and staffing needs. Ensures that employees are appropriately recruited, selected, appraised and rewarded; takes action to address performance problems. Manage multi grade level workforce and various work situations.

LEADERSHIP: Develops and leads employees work activities toward meeting organization mission/goals, identify patterns in (VSC) operations to develop solutions to enhance productivity/service, encourages an inclusive workplace, support constructive resolution of conflicts.

ANALYTICAL REASONING: Analyzes (i.e. review and evaluate), comprehend and apply decisions based on data or complex information, weighs relevance and accuracy of information, generates and evaluates alternative solutions, makes recommendations or final determinations.

ORAL COMMUNICATION: Clearly and concisely expresses information to individuals or groups, takes into account audience and nature of information, makes clear and convincing oral presentations, listens to others and responds appropriately.

WRITTEN COMMUNICATION: Writes in a clear, concise organized manner using correct English grammar, punctuation and spelling; thoughts and ideas are organized and written in a convincing manner for intended audience.

DECISION MAKING: Makes well-informed and timely decisions, even when data is limited or solutions produce unpleasant consequences, take into account the facts, goals, constraints and risks, perceives the impact and implications of decisions.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

Performance Appraisal

Resume

SF-50/ Notification of Personnel Action

1. Resume detailing specialized experience and competencies as they relate to this position.

For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, FT/PT and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications. 2. A copy of your TWO most recent (2022/2023-VA Form 0750) performance appraisals (annual rating of record *with a documented rating*) and associated performance standards. NOTE: Applicants unable to provide your most recent performance appraisal MUST provide a valid written explanation for its absence.

3. Your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted). General Adjustment' SF-50 is NOT sufficient to determine time-in-grade!

To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g. Promotion, Appointment, etc.).

If you are seeking a reassignment/change to lower grade, you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.

Please use this to make sure you have included other documents required for your application, such as CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Cover Letter

Additional SF-50

Performance Appraisal

Resume

Separation Notice (RIF)

SF-50/ Notification of Personnel Action

Transcript

CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.