ADMIN OFCR 2 CX

Requisition Number

79244BR

Job Summary

An important member of the marketing and outreach teams, the Specialist, under direction from the Physician Relations Associate Director, supports external physician engagement. The Specialist provides marketing and outreach support activities collaboratively across all marketing functions at UCSF Health, UCSF Benioff Children’s Hospitals, and UCSF Health Care Network.

Activities include projects related to the physician liaison program and collaboration with the Marketing and Outreach teams. The Specialist independently manages and administers the Salesforce CRM tool. Performing all maintenance and problem resolution, referral and third-party claims-based data aggregation, and monthly reporting. The Specialist researches, analyzes, monitors and evaluates referral data to report on the effectiveness of outreach activities to higher level administration. The Specialist responds to referral inquires and complaints from community physicians, medical groups or health plans, using a high level of skill, discretion, judgment and confidentiality. The Specialist will manage physician liaison email communications, collaborating with the CRM team, to create content and deploy emails to external physician audience. The Specialist coordinates the full range of activities in support of physician webinars including Zoom administration and video editing for posting on the marketing department’s physician website portal. The incumbent will coordinate the UCSF Health Speaker’s Program including communication and coordination between UCSF faculty and the external client. Additionally, the Specialist facilitates marketing of the event, tracks activity of the program, conducts follow-up surveys, and reports findings to Marketing as appropriate. The Specialist will work closely and collaboratively with the physician liaisons and marketing colleagues at UCSF and affiliate hospitals, ensuring customer satisfaction with the working relationship and the quality of assigned deliverables, special outreach projects, and other duties as assigned.

The Marketing and Outreach Specialist is a visible position that represents UCSF Health, UCSF Benioff Children’s Hospitals, and UCSF Health Care Network strategic service areas in all interactions with physicians, staff, and all levels of management – both internally and to external clients. The incumbent must be comfortable working under pressure with the ability to multitask, set priorities, and work effectively in both team and independent environments.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $29.05 - $53.50 (Hourly Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit:

Job Title

Marketing and Outreach Specialist

Department Name

Marketing

Position Type

Full Time

Required Qualifications

• This position requires flexibility to orient and work at all UCSF Medical Center locations.

• Bachelor's degree in related area and 1 or more years of related work experience; and / or equivalent experience / training.

• Ability to manage competing priorities, resolve or appropriately escalate obstacles, and execute quickly and accurately.

• Knowledge of customer service standards / procedures

• Organizational skills and skills in file creation, maintenance, and management

• Written and interpersonal communication skills

• Problem-solving and critical thinking skills

Preferred Qualifications

• Solid knowledge of a CRM product, particularly Salesforce.

• Health care experience

• Solid knowledge of UCSF Health’s products and services

• Knowledge of the medical center including its achievements, mission, vision, goals, objectives and infrastructure

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

004263 ADMIN OFCR 2 CX

Job Category

Administrative Support, Marketing / Communications

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday