ServiceNow ITOM Consultant

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

Role Summary:

Act as a trusted advisor and technical expert, guiding organizations on their journey to leverage ServiceNow's IT Operations Management (ITOM) platform. You'll utilize your expertise to design, implement, and configure ITOM solutions that streamline IT processes, improve visibility, and enhance service delivery.

Solution Desing & Implementation

Collaborate with business stakeholders and IT operations teams to understand their needs and pain points.

Design comprehensive ITOM solutions leveraging modules like Discovery, Service Mapping, Event Management, and Cloud Management.

Configure and customize ITOM modules to optimize IT service delivery, automate workflows, and improve incident resolution times.

Develop integrations between ITOM and other ServiceNow modules (e.g., ITSM, CSM) for a holistic IT service management experience.

Integrate ITOM with external systems (e.g., CMDB, monitoring tools) to ensure data consistency and real-time insights.

Technical Expertise and Innovation:

Possess a strong understanding of ServiceNow ITOM architecture, functionalities, and best practices.

Stay up-to-date on the latest ITOM features and innovations, including new modules and functionalities.

Identify opportunities to leverage automation and improve operational efficiency within ITOM.

Develop custom scripting using ServiceNow scripting languages (e.g., JavaScript) to extend functionalities as needed.

Maintain a strong understanding of security best practices for configuring and managing ITOM deployments.

Communication and Collaboration:

Work effectively with diverse stakeholders, including business users, IT operations teams, and project managers.

Clearly communicate technical concepts to non-technical audiences.

Provide comprehensive training and documentation to ensure user adoption and knowledge transfer.

Collaborate with colleagues to share best practices and continuously improve ITOM deployments.

Additional Skills and Qualifications:

Proven experience as a ServiceNow consultant or similar technical role, with a focus on ITOM implementations is preferred.

Strong understanding of IT infrastructure management principles and methodologies.

Experience with IT monitoring tools and technologies (e.g., network monitoring, log management) is a plus.

Experience with cloud platforms (e.g., AWS, Azure) is beneficial for cloud management functionalities.

Excellent analytical and problem-solving skills.

Strong communication, collaboration, and interpersonal skills.

Ability to manage multiple projects simultaneously and meet deadlines.

Possess ServiceNow Certification – CIS - Discovery, Service Mapping, Event Management.

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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