Boise State University

Job Summary/Basic Function:

The main purpose of this position is to work within a collaborative team environment to administer various student financial aid programs within regulatory requirements and counsel students, parents, faculty, and staff to support access to the various student aid programs. This position may also act as a mentor, project leader or supervisor for 1-2 classified staff, as assigned.

Department Overview:

The Financial Aid Counselor at Boise State University will work within a collaborative, supportive, team environment to administer various financial aid programs within regulatory requirements and counsel students, parents, faculty and staff to support access to various student aid programs.

Level Scope:

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training.

Essential Functions:

60% of Time the Financial Aid Counselor, Associate must perform:

Financial Aid Administration

Advise and counsel students and families on the financial aid application process and special circumstances for individual applicants via walk-in, multi-line phone system, email and online interactions.

As a member of the financial aid and scholarships team, collaborate to successfully administer federal and state student financial aid programs (student eligibility, need analysis, verification, awarding, ISIR corrections, disbursement, return to Title IV, etc.) within the guidelines of institutional, private, state, and federal regulations, guidelines and policies.

Evaluate unusual/extenuating circumstance documentation or information provided by the student; exercise professional judgment by adjusting cost of attendance, income, dependency status, or satisfactory academic progress based on established policies or guidelines.

Advise on student loan application, consolidation and loan repayment options

Develop and present informational financial aid programs and community outreach events to local high school students, families and various other group

35% of Time the Financial Aid Counselor, Associate must perform:

Interaction with Technology

Understand and use technology systems including but not limited to: Common Origination and Disbursement (COD), National Student Loan Data System (NSLDS), FAAccess to CPS online, EdConnect, Electronic Loan Management (ELM), PS Campus Solutions, Perceptive Content, etc.

In collaboration with the Systems team, assist in testing of enterprise resource management systems setup, upgrades and modifications.

Remain current in knowledge and understanding of regulations and technology changes, as needed.

Programmatic duties:

Responsibility for specific programmatic duties, such as: Work Study administration, Satisfactory Academic Progress Appeals, verification of eligible citizenship status, assigned work logs, etc.

Identify and prioritize issues; perform research, offer solutions, options and strategies. Refer to appropriate person or department as needed, and/or arrange for required assistance.

5% of Time the Financial Aid Counselor, Associate must perform:

Supervision/team management

Provide training, direction, feedback, and evaluations to direct reports (if assigned) and/or leading a project team in collaboration with supervisor

Knowledge, Skills, Abilities:

Knowledge of institutional, state and federal financial aid regulations

Demonstrated analytical and problem-solving skills

Ability to handle a large volume of deadline-driven tasks with a moderate level of supervision

Knowledge of multiple online database systems including COD, NSLDS, CPS, and a financial aid enterprise resource management system such as PeopleSoft

Understanding of University policies and processes, particularly in the areas of Admissions and Registration

Minimum Qualifications:

Bachelor’s degree or relevant experience

Salary and Benefits:

$47,320.00 annually. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

Required Application Materials:

Resume, Cover Letter, 3 References

About Us:

Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are committed to an innovative, transformative, and equitable educational environment that supports student success, and advances Idaho and the world.

Boise State is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Applications from individuals of all backgrounds and identities are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at