HR Learning Specialist

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for an HR Learning Specialist

The HR Learning Specialist will assist and serve as the LMS Administrator for global HR and Legal Compliance training. They will maintain the LMS data to ensure that training is in compliance with regulations and business needs.

LMS Administrator. Responsible for maintaining the LMS data to ensure compliance with regulations and business needs. They will manage program guidelines and provide technical support to learners, including issue triage and troubleshooting

Project and Process Improvement. They will support various projects related to the LMS as required, in line with changing business requirements. Additionally, they will assist with projects, continuous improvements, and other activities to deliver on HR priorities. They will collaborate with HR stakeholders on training content development for HR-related training.

Employee Communication and Admin Support. Responding to tickets and providing support for internal processes as necessary.

Reporting & Analytics. They will run Workday reports and generate analytics using Excel (vlookup, pivots, etc.) for key HR programs on a recurring basis. They will also be responsible for ad hoc reporting and analysis. They will align processes for metrics reporting and maintain a training dashboard as requested by the business

To succeed in this role you must have the following:

3-5 years of experience as an HR Generalist/HR Operations/HR Admin, in any industry, including a minimum of 1-2 years of experience working with Learning Management Systems and generating reports.

Experience in running Workday reports and generating analytics using Excel

Desired Qualifications:

Organization skills and Time Management - Organized, with good time management and prioritization. A true self starter, who works effectively on their own initiative. Highly committed, demonstrating patience, enthusiasm and energetic approach to the role

Customer Service and Communication Skills - Strong verbal and written communication skills. Excellent interpersonal skills and ability to interact effectively with all levels of employees, with a high customer service focus

Collaboration - Ability to collaborate across multiple functions with customer service mentality. Ability to build trusting relationships whilst working remotely. Collaborative team player with effective team working skills, and the ability to work independently as required

Analytical and Reporting skills - Ability to generate reports and using Excel (vlookup, pivots etc) for a key HR programs on a recurring basis, also responsible for ad hoc reporting and analysis. Highly proficient in MS Office suite - especially MS Excel and MS PowerPoint.

Willing to work on night shift

Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)

What we offer:

Comprehensive HMO package (medical and dental)

Paid time off and paid sick leave

Quarterly Performance Bonus

Employee Assistance and Wellness Programs

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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