QA/Change Control Coordinator

BRIEF DESCRIPTION:

Working with an enterprise network architecture and engineering team supporting our Federal customer, the QA/Change Control Coordinator supports change management and Quality Assurance tasks related to projects to upgrade and modernize a Wide Area Network (WAN) communications infrastructure supporting over 1,600 field sites and multiple Program Directorates on the Enterprise Network Architecture and Engineering Support Services (ENAESS) program:

Responsibilities:

• Collaborate with stakeholders to understand and document change requirements, including impact analysis, risk assessment, and change scheduling.

• Develop and maintain change management artifacts such as change records, change plans, and change implementation schedules.

• Coordinate change approval meetings with the Technical Review Board (TRB) and Change Control Board (CCB), ensuring that all necessary documentation is available for review.

• Facilitate discussions and provide guidance during change approval meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks.

• Assist in the identification and mitigation of potential risks and issues associated with changes.

• Work closely with cross-functional teams to ensure the timely and successful implementation of approved changes.

• Act as a stakeholder for the configuration and maintenance of change request management within ServiceNow, ensuring that the system supports efficient and effective change management processes.

• Monitor and report on the status of change requests, providing regular updates to stakeholders and leadership.

• Continuously improve change management processes and tools by identifying areas for enhancement and implementing best practices.

Eligibility/Clearance Requirements: Must be a U.S. Citizen with an active clearance.

Clearance Preference:

• CBP Full BI - 1st priority

Active CBP Suitability clearance

Certification Requirement: None

Education, Skill, and Experience Requirements:

• Bachelor's degree in computer science, information systems, or a related field.

• 4 years experience in change management coordination or a related role.

• Strong understanding of change management principles, methodologies, and best practices.

• Familiarity with ServiceNow or other change management tools.

• Excellent organizational skills with great attention to detail.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Ability to prioritize and manage multiple change requests simultaneously.

• Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus.

Eligibility/Clearance Requirements: Must be able to provide proof of U.S. Citizenship able to obtain a CBP Full Background Investigation