Clinical Practice Assistant

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Job Summary: Provides patient services including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations.

Reports to the manager with input from assigned physicians, nurses or other health care providers.

Job Description: Essential Responsibilities: Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person.

Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.

Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers.

Prepares schedules, patient charts and other documents as needed in accordance with quality standards.

Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc.

Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system.

Enters data from visit tickets and ensures that information is complete, accurate and timely to facilitate the billing process.

Collects copayments following standards for managing copayment processes.

Directs patients at time of check in.

Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs.

Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications.

Explains processes as needed to help patients meet their needs and insurance requirements.

Verifies patient schedule to assure patient was seen and enters billing tickets into system.

Required Qualifications: High School diploma or GED required.

Basic familiarity with computers.

Ability to navigate at a basic level within web-based applications.

MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.

Preferred Qualifications Phlebotomy certificate Competencies: Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.

Ability to remain calm in stressful situations.

Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -. Physical Nature of the Job: Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently.

Work is physically demanding and requires extended periods of standing and/or moving.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

Learn more about this requirement.

More than 35,000 people working together.

Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.

Your skill and compassion can make us even stronger.

Learn more Check out Benefits at BILH Discover the outstanding BILH benefits that await you, encompassing competitive compensation packages, healthcare coverage, and a range of wellness programs designed to support your overall well-being.

Learn more Explore Upcoming Events Stay informed and engaged by exploring the upcoming BILH events, where you'll have the opportunity to connect with colleagues, expand your professional network, and gain insights into the latest advancements and trends in healthcare.

Learn more Why join Beth Israel Lahey Health?

If you’re looking for a career where you can make a difference and explore your potential, Beth Israel Lahey Health is the place you belong.

Our system includes a network of hospitals, physician practices, outpatient centers, and other healthcare facilities and we offer a broad range of careers in direct patient care, environmental services, registration, finance and many other fields.

We are focused on providing compassionate and personalized healthcare with a strong reputation for clinical excellence and research and offer diverse opportunities for career growth and development.

Conveniently, we have many locations in communities across Eastern Massachusetts and Southern New Hampshire.

At Beth Israel Lahey Health, we see you for all that you are – your experience and your dreams.

Explore our open opportunities and find out why so many have already chosen to join our team.

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