Traveler Support Specialist - Panama

Join us at EF Tours, a division of EF Education First, as we revolutionize the educational travel industry and transform students into the next generation of global citizens. As a Bilingual, English and Spanish speaking Customer Service Specialist for EF Tours, you are the primary resource for parents as they navigate the process of sending their middle and high school students on tour. You will handle all aspects of the customer life cycle, by providing our travelers and their parents with information from initial tour enrollment, to preparing for departure, right up to the tour itself. This phone-based role will allow you to combine your sales instincts and outstanding customer service skills to ensure that families have everything they need for a successful tour planning experience. Our fast-paced work environment pushes you to learn quickly, adapt often and juggle multiple priorities at once. Your energy, passion and commitment will drive you to provide each family with a beautiful customer experience.

In addition to sharpening your sales abilities, communication techniques and problem-solving skills, you’re also part of the most central customer-facing role within EF Tours. Joining the Traveler Support Team comes with comprehensive training and on-the-job coaching. You will also engage in regular collaboration with peers and managers from many other departments and global offices, giving you opportunities to build a strong internal network. In this role you will develop a well-rounded, transferable skill set and have the chance to drive your professional growth by doing what you do best.

CLICK HERE FOR A BRIEF VIDEO ABOUT THE TRAVELER SUPPORT TEAM:

Start date for this role is October 2024*

The Role

We'll be counting on you to:

Clearly and concisely manage inbound phone, online chat & email communication

Work across time zones with sales and operations teams to anticipate and quickly resolve problems on behalf of customers

Develop and implement personal and regional sales strategies to push the business forward

Recognize great customer service and strive to provide it each day

Manage and resolve multiple high-priority responsibilities on a daily basis

Be willing to enthusiastically take on new projects at any time

Collaborate within regional teams to perform day-to-day account maintenance to ensure a beautiful customer experience

Perform all tasks above in both English & Spanish

*Please note this role consists of 5-6 hours/day speaking directly with customers*

Who You Are

People from all different backgrounds have thrived in this role. What they have in common is that they are:

A determined self-starter who is a force for positive

A polished communicator who enjoys talking to people

Able to jump in and resolve conflict head on

Skilled at problem-solving and multi-tasking with an eye for detail

Eager to be part of a team that motivates, inspires and challenges them

Excited to learn and can adapt when things may not go as planned

Always going above and beyond – it is the only way to do things

A lifelong learner who believes in the power of experiential education

Speaking of the power of experiences, please note that a college degree is not required for this role.

Why You’ll Love Working Here: Perks, Benefits and Earning Potential

Hybrid Model - Up to two days (Mon & Fri) working from home per week*

Health and life insurance to all our staff*

Network and growth opportunities

Parking facilities

Seasonal and monthly office events including Holiday parties, Summer Party and happy hours

*Effective after probation period

All our Global EF Benefits

EF Product Discounts

STEP Program – Get an experiential travel opportunity in order to know more about our product from the travelers' perspective

Yearly tuition reimbursement up to 1500 USD

Additionally, the EF Panama office will be moving to a new location in Costa del Este by the end of 2024, the office will include many amenities such as gym, collaboration spaces and much more!

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at