Customer Success Manager

Connect with Quadient

Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.

Quadient Accounts Payable by Beanworks is on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We want you to join the growing team; come and be a part of our EPIC family!

We are looking for a Customer Success Manager to work with our loyal customers. One of the significant ways we differentiate ourselves from our competitors is by providing an amazing customer experience. You are the expert of the solutions Quadient Accounts Payable by Beanworks offers.

Work Arrangement:

If it is a hybrid or remote role, 3 days in the Vancouver office and 2 days from home.

Your role in our future

What you will do:

Guide new customer from start to finish

Integrate various ERP systems with Quadient Accounts Payable by Beanworks

Lead workflow call to understand the customers business processes and what their goals and processes will be with AP Automation

Assist customers in implementing customer business processes with AP Automation

Run the training meetings for all the products the customer signed up on

Build and maintain value-rich relationships with customers

Ensure fast time-to-value for new customers and drive product adoption

Work cross-functionally with support and engineers to resolve customer issues

Manage expansion of products/services in customer base

Drive internal continuous improvement project

Your profile

Bachelor's degree ideally in technology, business administration or finance

1-2 years of customer success, account management and implementations experience

Experience working for a SaaS company or a start-up would be considered an asset

Basic knowledge of accounting

You have passion for working with customers

You have strong organizational and planning skills

You possess exceptional written and verbal communication skills and outstanding phone presence with the ability to remain calm under pressure. English is mandatory, other languages will be considered an asset

You apply your strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honesty

Apply effective listening skills to understand needs beyond the question of the customer

Critical thinking and ability to resolve complex situations are key to the success in this role

You are not a developer but you are able to discuss and give your input on technical issues, the same way you are able to explain technical issues to non-technical people

Bonus Points If:

You can speak French

You have used an accounting software, such as Sage Intacct, Netsuite, Quickbooks, etc.

Knowledge of the software development cycle and basic computer troubleshooting

Experience with support software (Freshdesk) and CRM (Salesforce)

Have a CPA designation

Why Join the Team?

At Quadient, everyone’s work matters and our team is encouraged to take complete ownership of their jobs. People who join the team are smart, driven and keen to solve problems with a team of like-minded individuals. You are not satisfied by just meeting a target, but you strive to exceed it. We take time to celebrate our wins together because we succeed or fail as a team. Working together to achieve our goals is the way of our working life! We don’t claim to have all the answers, so all employees are empowered to challenge the status quo in order to best support the company vision.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Help shape the future of customer communications. Apply now.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.

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