Operations Manager

We are looking for a self-motivated employee who is ready for their next step into a leadership position. The Bunbury Branch is a solid performer and was most improved in the 2020 Branch Excellence Awards. The Operations Manager provides a great opportunity to continue to grow the business and lead the service and parts teams. This role will be a key appointment to work as part of the leadership team and be accountable for achieving business objectives within the southwest of WA.

Just a 2hrs drive south from Perth will land you in the heart of Bunbury; a seaside city that offers protected beach bays mere minutes from budding local bars, trendy restaurants, boutique shops and alluring coffee houses and cafés dotting street art corners and hidden alleyways. One minute you can be walking down the main street, and in the next hit the water where wild bottlenose dolphins can be spotted close to shore.

Key responsibilities:

· Develops an understanding of Cummins’ business in the region, globally, and across all business units.

· Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.

· Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.

· Responsible for all functions and financial metrics for the branch.

· Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.

· Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.

· Manages compliance with health, safety, and environmental standards and compliance.

· Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.

· Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.

Skills required:

· Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

· Customer focus - Building strong customer relationships and delivering customer-centric solutions.

· Decision quality - Making good and timely decisions that keep the organization moving forward.

· Develops talent - Developing people to meet both their career goals and the organization’s goals.

· Drives results - Consistently achieving results, even under tough circumstances.

· Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

We are looking for a self-motivated employee who is ready for their next step into a leadership position. The Bunbury Branch is a solid performer and was most improved in the 2020 Branch Excellence Awards. The Operations Manager provides a great opportunity to continue to grow the business and lead the service and parts teams. This role will be a key appointment to work as part of the leadership team and be accountable for achieving business objectives within the southwest of WA.

Just a 2hrs drive south from Perth will land you in the heart of Bunbury; a seaside city that offers protected beach bays mere minutes from budding local bars, trendy restaurants, boutique shops and alluring coffee houses and cafés dotting street art corners and hidden alleyways. One minute you can be walking down the main street, and in the next hit the water where wild bottlenose dolphins can be spotted close to shore.

Key responsibilities:

· Develops an understanding of Cummins’ business in the region, globally, and across all business units.

· Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.

· Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.

· Responsible for all functions and financial metrics for the branch.

· Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.

· Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.

· Manages compliance with health, safety, and environmental standards and compliance.

· Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.

· Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.

Skills required:

· Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

· Customer focus - Building strong customer relationships and delivering customer-centric solutions.

· Decision quality - Making good and timely decisions that keep the organization moving forward.

· Develops talent - Developing people to meet both their career goals and the organization’s goals.

· Drives results - Consistently achieving results, even under tough circumstances.

· Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.