Service BDC Call Center Agent

Service BDC Call Center Agent

Join one of the Tennessean's Top Workplaces of Middle Tennessee (for over 5 years) where we believe happy employees make happy customers! We are growing and want you to grow with us too!

Job Description

Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent.

SUMMARY

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.

Responsibilities

Answers incoming calls promptly and professionally

Obtains customer and vehicle information

Creates appointments for vehicle maintenance, service and recalls

Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments

Qualifications

Positive attitude

Well-spoken with previous call center/receptionist experience

Proficiency with computers

Must be able to multi-task

Must be a solution-oriented problem solver

Customer Satisfaction focused

What We Offer

Base pay $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour

401(k) Savings Plan with Employer-Match

Medical Insurance

Dental Plan

Vision Plan

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Vacation

5-Day Work Week

Locally Owned

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