Analyst II or III

Analyst II or III

**Date:** Jun 17, 2024

**Location:** Jefferson, Louisiana, United States

**Company:** Entergy

**Work Place Flexibility:** Hybrid

**Legal Entity:** Entergy Services, LLC

**JOB SUMMARY/PURPOSE**

This position is responsible for supporting the daily operations to manage arrears, bankruptcies, & deposits. Responsible for assessing the credit worthiness of customers and obtaining proper securitization (deposits, LOC, Surety, etc) for customer utility usage. Collaborate cross-functional teams to address collection-related issues stemming from upstream meter, billing, billing delivery, payment processing and credit & collection processes, as well as participates in process improvement initiatives.

**JOB DUTIES/RESPONSIBILITIES**

+ Able to independently conduct research on assigned task (customer account arrears), to identify accounts that require collection activity and administer appropriate enforcement actions with customers

+ Work with relevant external / internal stakeholders and customers to ensure tasks are completed accurate and timely

+ Utilize technical capabilities to research issues, analyze data and make recommendations to aid in resolving customer issues

+ Track, measure and report out on daily operations and controls for regular reporting purposes

+ Participate in special projects as defined by management to support business processes

+ Document processes using methodology consistent throughout the organization, and participate in cross-functional training when necessary

+ Provide daily guidance, account analysis and assistance on resolving technical or difficult issues. Collaborate with cross-functional teams to address collection-related issues stemming from upstream meter, billing, billing delivery, payment processing and credit & collection processes

+ Participate in process improvement initiatives by defining requirement, testing functionality, making recommendations on procedures and courses of action related to the department operation and efficiency, and customer arrears performance

+ Administer federal agency e-invoicing and payment platforms including but not limited to IPP, Tungsten, Delphi, IPP, WAWF, Ariba, etc.

+ Assess the credit worthiness of customers and obtain proper securitization (deposits, LOC, Surety, etc) for customer utility usage

**MINIMUM REQUIREMENTS**

**Minimum education required of the position**

Bachelor's Degree in a technical or business-related field required or equivalent work experience.

**Minimum experience required of the position**

Analyst II: 2-4 years of professional experience with a Bachelor's Degree or 6 years without a degree.

Analyst III: 4-6 years of professional experience with a Bachelor's Degree or 8 years without a degree.

Preferred: CCS experience

**Minimum knowledge, skills and abilities required of the position**

+ Proficiency of Microsoft Office: Word, Excel, and PowerPoint

+ Advanced analytical skills and experience working on multiple assignments

+ Requires expanded conceptual knowledge in own discipline and broadens capabilities.

+ Understands key business drivers; uses this understanding to accomplish own work

+ No supervisory responsibilities but has the ability to provide informal guidance to new team members and explain complex information to others in a straightforward situation

+ Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

+ Impacts quality of own work and the work of others on the team; works within guidelines and policies

**Any certificates, licenses, etc. required for the position**

None

#LI-HYBRID

#LI-SB1

**Primary Location:** Louisiana-Jefferson Louisiana : Jefferson

**Job Function** : Professional

**FLSA Status** : Professional

**Relocation Option:** No Relocation Offered

**Union description/code** : NON BARGAINING UNIT

**Number of Openings** : 1

**Req ID:** 115006

**Travel Percentage** :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere ( to view the EEI page, or see statements below.

**EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

**Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here (?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

**Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

**Entergy Pay Transparency Policy Statement:** The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). **Equal Opportunity ( and **Pay Transparency ( .

**Pay Transparency Notice:**

Pay Transparency Nondiscrimination Provision (dol.gov) (

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact to schedule a time to review the affirmative action plan during regular office hours.

**WORKING CONDITIONS:**

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

**Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

**Job Segment:** Business Process, Inspector, Management, Research, Quality