Customer Service Rep 1

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What We'll Bring:The Special Handling Rep 1 manages the various touch points – email, voice and written correspondence through which consumers, certain business-to-business customers and partners interact with the company. This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

What You'll Bring:

Answers and responds to incoming calls, emails or faxes received from consumers and customers. Agents provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults).

Previous experiences in call center environment, at least 6 months.

Excellent English and Spanish verbal, written and interpersonal communication skills

Excellent listening skills and the ability to deal with irate customers regularly

Ability to work remotely, independently, and have a strong sense of duty.

Demonstrate attention to detail in all work completed

Proactively works to improve knowledge and adherence to company processes and procedures

Adapts well to change and can adjust priorities as needed

Displays effective time management skills

This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

Impact You'll Make:

Answer and respond to outbound and incoming calls, emails or faxes received from consumers and customers.

Provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults)

Complete work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy

Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues

Work on special projects as assigned.

Perform other related duties as assigned

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Consumer Operations Support

19030299