Technical Implementation Specialist

Overview

Smartling was founded 14 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services empowering teams to collaborate in real-time to create experiences customers love.

The Technical Implementation Manager/Solution Architect is part of the Professional Services team at Smartling. The mission of the team is to help customers rapidly integrate Smartling solutions in a way that is sustainable and scalable. As a Solution Architect, you are the hands-on advisor, technical expert, and problem solver. You will be leading various technical integrations and implementations, solving the most challenging problems in the content localization space, and designing sustainable solutions to support our customers’ growing localization needs.

The Solution Architect is an Engineering-adjacent role. Accordingly, a strong technical background is required for this role. We are looking for a professional who has a track record of successfully designing and implementing enterprise-grade technical solutions, communicates complex concepts and ideas in the simplest terms, and demonstrates creativity in solving unique problems for customers.

You Will

Interact with both technical and business users to gather requirements, analyze information, and design comprehensive and scalable solutions

Effectively and proactively manage process changes with business and technical stakeholders to drive implementations forward

Act with precision and urgency to provide customers with best-in-class support, and lead workshops and troubleshooting sessions with customer technical teams to resolve complex issues

Continuously articulate best practices to encourage optimal integration and platform adoption, laying the foundation for the long-term success of customers

Stay curious about new technologies, develop new tools, and contribute to process improvement

You Have

3+ years of relevant experience as a Solution Architect, Technical Consultant, or in a similar customer-facing role that focuses on technical solution design and implementation

Highly analytical when it comes to complex problems, not intimidated by technical challenges

Excellent communicator with the capability to advise/persuade technical and non-technical stakeholders

Ability to drive outcomes despite complexity, ambiguity or changing scope

2+ years of applied experience with modern web technologies (e.g. HTTP, HTML, CSS and JavaScript), and REST APIs

Familiar with at least one programming/scripting language and able to read/write simple scripts

A home office setup conducive for working remotely, and ability to work effectively as a remote team member*

Preferred but not required

Software development experience

Familiarity with Content Management Systems (CMS) and SQL

Experience with file engineering and regular expressions

Knowledge of Content Delivery Networks (CDN), web servers, and proxy technologies such as Nginx

Hands-on experience with Splunk, Kibana or similar technologies

Experience with translation, localization, and internationalization processes and/or fluency in multiple languages

You Will Enjoy

Freedom - we are remote-first

Growth - an opportunity to learn and advance your career

Wealth - we offer a competitive salary

Wellness - company-sponsored Health insurance plan & pension plan with company matching

Balance - 24 days flexible PTO + 10 bank holidays! Generous parental leave

Culture - an energetic, value-driven, and fun culture and team spirit

Bonus - employee referral programs and Apple equipment

Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.