IS Tech Support Associate

IS Technical Support

Information Systems

Company Overview:

Subaru of Indiana Automotive, Inc. or “SIA”, located in Lafayette, Indiana, is the only Subaru vehicle manufacturing facility outside of Japan. SIA is a 4.4 million square foot automotive OEM – meaning our manufacturing process begins with coils of steel and ends with the high-quality vehicles you see out on the roads. We employ 6500+ Associates, both production and administrative, all under one roof. SIA is the safest automotive manufacturing plant in the United States and is also a pillar in the community due to its numerous fundraising activities held onsite, donations to local charities and plentiful volunteer opportunities. SIA is a frontrunner in environmental conservation being the first Zero-Landfill automotive manufacturing plant and the first to have its campus designated a backyard wildlife habitat. SIA has grown tremendously since its 1989 beginnings and continues to be an example of success within the automotive industry.

Position Summary:

The IS Technical Supports are responsible for analyzing and providing solutions to networking issues and providing technical support to other departments, as well as troubleshooting, diagnosing, and solving issues with both hardware and software. Provides technical support of desktop computers, applications and related technology to all company staff including installation and testing of computer systems, responding to inquiries of users concerning problems/resources or for diagnosing reported problems with hardware, software and/or operator problem.

Outline of Duties:

Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved

Act as the initial point of contact for all computer and system related concerns from clients or other employees

Assist management in creating training materials pertaining to computer troubleshooting and usage

Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Maintain a working log detailing all required system updates, as well as the date of completion.

Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

Resolve technical issues related to network interruptions

Actively update, maintain, and monitor all aspects of computer networks

May be responsible for hardware swap/install

Assists Associates in troubleshooting technical challenges

Coordinate with other software professionals and developers

Drives Kaizen activity, applies statistical and other improvement tools

Leads and/or supports continuous improvement activities to improve functionality

All other duties as assigned

Minimum Qualifications:

Associates degree in Information Technology or related field, or equivalent experience

Troubleshooting skills

Knowledge of Windows and Office 365 suite.

Desired Qualifications:

Associates degree in Information Technology or related field

CompTIA A+ certification

Subaru of Indiana Automotive, Inc. is an equal opportunity employer committed to employing a diverse workforce.