Housing Assistant

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role

Pinnacle Group are looking for a Housing Assistant (fixed term maternity cover), to deliver high quality housing services on behalf of Housing Cooperatives in the area.

The role will be working with the Area Manager to ensure 1st class service delivery as part of a team who provide a comprehensive housing service to the largest Housing Cooperative in the Country (378 Properties).

Working Pattern: 30 Hours Per Week Based in LE4 5LQ - Leicester Belgrave

Duties/Key Responsibilities

Tenancy Management.

Responding to tenants’ enquiries.

Reporting repairs to properties & Estates.

Liaising with repair contractors to ensure works are completed within performance indicators and to a high standard.

Effectively dealing with low level anti-social behavior.

To manage void and lettings processes in line with contractual obligations and as per client requirements.

Ensure customers receive high quality service, by maximising tenant involvement.

Be responsible for delivering projects assigned by the Area Manager.

Supporting the production of monthly performance and update reports by effectively liaising with internal and external colleagues.

Customer Service Co- ordination -The Housing Support Officer will be the central point of contact for Sensible Housing Cooperative in delivering an efficient and professional housing management service to tenants, and external stakeholders.

Collector and distributor of information (Data management)- The Housing coordinator will hold responsibility within the housing team, for the coordination of the collection, reporting and distribution of data and information both internally and to external bodies.

Supporting and assisting the wider housing team in delivering services to the housing cooperative based in Leicester.

Skills Required

Knowledge of housing legislation and current practice is desirable however we will consider candidates with experience in a similar field willing to learn.

Possess CIH/ARLA qualification or similar, or willing to undertake such qualifications.

Demonstrates commitment to and passion for providing enhanced services to service families

Good standard of numeracy and literacy

Confidence in forming effective working relationships with a diverse range of people, including working inclusively and as part of a team

Excellent listening, written and oral communication skills including the ability to adapt oral and written communication methods and styles to suit the audience

Excellent organisational skills, with good attention to detail

Proactive and focussed to undertake a wide range of tasks and duties to support the team

Competent using a wide range of operational software and Microsoft Office packages particularly in the areas of Excel, Word, PowerPoint, Teams and Outlook.

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.