Customer Service

Role: Customer Service Representative-Bilingual-1351

Estimated Duration: 6+ months

Location: Phoenix, AZ (Hybrid)

Position Description

This position handles general calls for the Arizona Barbering and Cosmetology Board. Call types include but are not limited to licensing questions, payment options, compliance issues, and general information. This position will answer calls promptly and give callers accurate and reliable information as necessary. This position also requires using all Google systems and the ability to enter information into the board database.

Experienced in a call center environment with metrics and a high call volume that is often repetitive. You must be able to efficiently multi-task and be able to listen to the caller simultaneously, take notes, and form clarifying questions if needed. You must be able to communicate professionally, using proper English/Spanish, to include proper sentence structure, grammar, and punctuation.

High School Diploma or Equivalent